IT Systems & Ops Engineer

Role

As our IT Support Engineer, you will be the frontline owner of our IT support experience, managing the daily support queue while providing local hub coverage for our [location] office.

Responsibilities

• Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications
• Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience
• Provide local IT support for office employees including in-person troubleshooting, conference room setup, and hardware support
• Create and maintain IT documentation, SOPs, and knowledge base articles for self-service
• Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency
• Partner with cross-functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experience
• Contribute to IT projects and strategic initiatives while maintaining day-to-day support excellence

Requirements

• Hands-on Okta administration including user provisioning, SSO configuration, group management, and app assignments
• Google Workspace administration including user management, groups, Drive administration, and security settings
• Jira Service Management (or similar ticketing platforms like Zendesk, Freshservice, ServiceNow) with demonstrated SLA management
• Slack and Zoom administration for user management and configuration
• Strong understanding of onboarding & offboarding processes with ability to translate business needs into technical requirements
• Proven ability to meet and maintain SLAs in a support queue environment
• Experience building automations in workflow tools (Okta Workflows, Zapier, Make, or similar iPaaS platforms)
• macOS support expertise including troubleshooting, configuration, and user training
• Strong understanding of identity and access management concepts (SSO, SAML, SCIM, OAuth)

Qualifications

• Strong internal customer support skills
• Excellent problem-solving abilities
• A knack for working cross-functionally in a fast-paced, multi-project environment

Skills

• Hands-on technical experience with the tools listed below
• The curiosity and adaptability to learn new ones

Preferred Experience

• Familiarity with access management platforms like Lumos
• Experience with MDM systems (Kandji, Jamf, Intune) and device compliance
• Knowledge of security and privacy tools (Verkada, Nightfall, Proofpoint preferred)
• Understanding of networking basics including Wi-Fi troubleshooting, VPN, cloud-based SD-WAN (Cisco Meraki)
• Experience with Atlassian products (Jira, Confluence)
• Prior work in fast-growing tech companies or startups
• Experience supporting remote and distributed teams

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance to dogfood the app
• Parental Leave

Compensation Range

$100K - $120K