IT Systems - IT Support Coordinator

About the role

Spurs Sports & Entertainment (SS&E) is looking for a dedicated IT Support professional to join our family! The person in this role is responsible for analyzing and solving computer problems for our employees, and fulfilling new hardware/software, and peripheral requests. Our ideal candidate will be customer service-focused and have the ability to work independently. Additionally, they will maintain confidential documents and files, handle various tasks, and maintain a professional demeanor while working in a fast-paced environment. This role will fully manage the end-to-end new hire onboarding process.

Responsibilities

• Serve as first-point-of-contact for SS&E users and deliver required training for SS&E employees. (Essential Duty)
• Maintain IT documentation, including the IT Huddle page and internal knowledge base resources, to support operational consistency and team efficiency. (Essential Duty)
• Setup, configure, troubleshoot, and analyze enterprise-wide software and computer hardware and applications. (Essential Duty)
• Assist with the development and facilitation of IT required training for SS&E employees. (Essential Duty)
• Manage the onboarding process, which includes account creation, and setting up their computer and apps needed for the job role. (Essential Duty)
• Manage user offboarding. (Essential Duty)
• Collaborate with other IT department team members to maintain standards and functionality. (Essential Duty)
• Keep records of assets, plan for and schedule hardware replacements as necessary. (Essential Duty)
• Assist with vendor and license management for applications within SS&E. (Essential Duty)
• Answer service desk tickets using ticketing system. (Essential Duty)

Requirements

• Associate degree in Computer Information Support or related field (4 years of experience in IT Support can be substituted for education).
• Deep technical skills and troubleshooting techniques; detailed understanding of Windows and Apple Operating Systems.
• Proficient in Office 365, Azure, and Active Directory with hybrid environment knowledge preferred.
• Highly flexible and adaptable.
• Professional and positive demeanor, maintaining a high level of responsiveness.
• Proficient interpersonal skills and ability to handle sensitive and confidential situations and information.
• Strong teamwork competence.

Skills

• Work Ethic: Willing to put in extra hours when necessary and do “whatever it takes” to get the job done; dependable and meets commitments; shows initiative and willingness to learn; available to work consistently and timely with infrequent, unplanned absences.
• Interpersonal Skills: Establishes and maintains strong and effective working relationships with internal customers, vendors, and service providers to increase efficiency and overall effectiveness of all IT systems.
• Time Management: Uses effective tools to allocate time to planning, thinking, and prioritizing tasks; ability to control and adapt to time constraints and interruptions while meeting established deadlines.
• Critical Thinking & Adaptability: Demonstrates coachability; able to receive and interpret information to come to reasonable conclusions; motivated to try new things and learn new skills; organized with attention to detail; able to execute independently and make decisions in a timely manner; can pivot easily based on situational requirements.
• Teamwork & Collaboration: Team player/good teammate; actions and contributions help the team succeed; able to represent own interests/work while being fair to others and their areas; partners effectively with others to get work done; takes responsibility and is accountable for individual work; adapts to different personalities and working dynamics; establishes and maintains healthy work relationships, effectively gains trust and respect.
• Self Awareness & Inclusion: Awareness and understanding of one’s behaviors, beliefs, and personality; respects teammates and their contributions; reflects on impact to others and feedback received; learns from mistakes and improves; able to interact with teammates productively; open to change and diverse perspectives.
• Communication: Able to give and receive feedback effectively; delivers information and verifies for understanding; articulates messages in a broadly understandable way; maintains open lines of communication; sets and shares goals that structure efforts and focus on team objectives; seeks help or clarification when necessary, including additional information or resources.

Physical Requirements

• Stand, sit, or walk for long periods of time.

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members, and demonstrate ongoing development.