Service Coordinator

About the role

The Service Coordinator plays a crucial role in Daikin Applied, a leading HVAC company recognized by Forbes as one of America's Best-In-State Employers. This position involves scheduling and dispatching technicians, handling customer inquiries, coordinating job startups, and various administrative tasks.

Responsibilities

• Work with Operations Supervisor, Service Center Manager, or District Manager in scheduling and dispatching of technicians for jobs (startups/repairs, warranty, maintenance)
• Handle customer inquiries and route questions of technical nature to the appropriate resource
• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
• Invoice and bill customers
• Aid in performing local office AP/AR functions and follow up with customers to ensure payment has been received
• Coordinate warranty administration process, parts orders, and track shipments
• Answer telephones and greet customers while maintaining professional and courteous customer contact
• Enter all information and maintain information into Enterprise Resource System including work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork is received and filed with the proper job
• Provide initial notification of Workers Compensation claims to insurance carrier
• Aid in data entry and maintaining the integrity of the local office database including forecast reports, opportunity reports, opportunity reassignments, maintenance, etc.
• Assist with the securing, booking, and release for fabrication process
• Assist in completing change order proposals and booking the related change orders within the order management system, including updating office file as required
• Aid in the preparation of customer proposals, PowerPoint presentations, letters, spreadsheets, issuance of bid bonds, certificates of Insurance, payment/performance bonds, pre-qualification questionnaires and order legal paperwork and forms to aid in finalization of contract award
• Aid in updating and scheduling service labor, material, and subcontract labor for the purpose of projecting planned project costs
• Assist in managing the contract closeout process to ensure the timely closure of projects
• Cook up the installation transfer, warranty letter, and customer contact/survey process as required
• Process subcontracts and subcontractor invoices including subcontractor documentation
• Aid in the preparation of Daikin Applied invoice processes, subcontractor requirements (such as: certificates of insurance, bonding, lien waivers, etc.) and materials to meet revenue plan
• Identify and set up procurement agreements for subcontractors or approved vendors and assist in completing simple project billing schedules in the appropriate format within specified timeframes
• Complete requests for information, transmittal letters, customer warm-up letters, project organizational charts, certified payroll, owner directed insurance, etc.

Qualifications

• A High School Diploma or GED
• 2-4+ years of related experience in a mechanical, electrical, or plumbing service field
• Bachelor’s degree may be considered in lieu of work experience
• Experience in dispatching technicians (Preferred)
• Experience with Astea and/or any other service tracking software (Preferred)
• Proficient knowledge of Microsoft Office Suite

Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

Pay

The typical hourly pay rate for this position ranges from $23.65 - $37.69 in Georgia. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Schedule

Location: Columbus, GA - In-Office