IT Systems & Facilities Administrator

About the role

Irvine Clinical Research is the largest independent clinical research site network on the West Coast, operating six research centers in California and leading studies in neurology, psychiatry, obesity medicine, and Alzheimer’s Disease prevention and treatment. As the Systems & Facilities Coordinator, you will ensure uninterrupted operation of technology and clinic infrastructure across five research sites, supporting 90+ staff so clinicians can focus on study participants and advancing medicine.

Responsibilities

• Information Technology Systems Administration
  • Identity, Access & Clinical Systems Administration: Oversee Microsoft Active Directory, Google Workspace, and Microsoft 365; enforce role-based access permissions, Multi-Factor Authentication (MFA), and GCP-compliant workflows for credential provisioning and offboarding.
  • On-Site Systems, Network & Clinical Hardware: Manage local site network infrastructure (routers, switches, Wi-Fi access points) and the full hardware lifecycle across sites. Provision, maintain, troubleshoot, and wipe staff computers, tablets, printers/scanners/copiers, and network-connected clinical equipment.
  • Workstation & Clinical Hardware Management: Provision, configure, deploy, and maintain staff computers, tablets, and clinical network-connected devices. Maintain device setup, network configuration, and hardware asset tracking.
  • User Support & AV: Provide remote and on-site technical support for Windows OS, Microsoft 365, Google Workspace, VOIP, CTMS, CRM, and other systems. Audit, test, and replace webcams, microphones, and headsets for clear video calls.
  • Cybersecurity, Data Privacy & Threat Triage: Serve as primary first responder for security concerns and phishing alerts. Manage Endpoint Detection & Response (EDR) software, coordinate phishing awareness campaigns, enforce CPRA/CCPA standards, and conduct quarterly internal security reviews to maintain an active IT Risk Register.
  • Audit Governance & Data Resiliency: Maintain IT asset inventories, system topology maps, and operational playbooks. Perform semi-annual backup restoration checks to guarantee data integrity and continuity.
  • Website, Domains, & VOIP Administration: Manage company website, domain name and DNS registrations, VoIP phone and texting systems, user extensions, and call routing across all sites.
  • IT Projects, Migrations & Research: Support, research, and execute ad-hoc IT migrations, software evaluations, system upgrades, and technical projects as needed.
• Facilities, Security & Site Access
  • Secure Storage Maintenance: Install and troubleshoot temperature-controlled storage units, temperature sensors, gateways, and backup batteries to ensure uptime.
  • Badging, Key Fobs & Access Control: Issue and program employee name tags and ancillary access devices; maintain best practices for access control during organizational changes.
  • Parking & Business Cards: Assign and track employee parking passes and validations; manage the central order workflow for employee business cards.
  • Security & Alarm Triage: Manage security systems, monitor camera feeds, and handle initial remote alarm push-notification triage.
  • Logistics & Vendor Management: Move equipment and furniture between sites; serve as on-site point of contact for building contractors and maintenance.
  • Site Operations Support: Assist Site Managers with general site needs as requested.

Requirements

• Education & Experience: Bachelor’s degree in Information Technology, Computer Science, Systems Administration, or a related field (or equivalent combination of education and hands-on technical experience).
• Technical & Systems Proficiency: 1+ years of experience administering Microsoft Windows OS, Active Directory domain environments, Google Workspace, and Microsoft 365 user privileges.
• Hardware Troubleshooting: Demonstrated ability to troubleshoot desktop computers, tablets, peripherals, and AV equipment.
• Networking & Cybersecurity Fundamentals: Familiarity with local network management, website maintenance, VoIP phone system administration, and cybersecurity solutions and best practices.
• High Attention to Detail: Strong organizational skills, precision in compliance documentation/playbooks, and ability to balance competing IT helpdesk requests and physical site tasks independently.
• Vehicle & Utility Transport: Valid California Driver’s License, clean driving record, and willingness to drive a personal vehicle (mileage reimbursed) or operate company-budgeted rental utility vehicles/vans to transport clinic equipment, hardware, and site appliances between locations.
• Regional & Air Travel: Regular driving between Southern California sites (Irvine, Long Beach, Los Angeles, and Riverside); occasional short-duration flights to Northern California (estimated 1–2 times per year). All airfare, lodging, local transit, and portal-to-portal travel time are 100% paid by the company.
• Physical Capability & Heavy Equipment Transport: Ability to lift 50+ lbs and use material handling equipment (appliance dollies, hand trucks, moving straps) to transport, position, or relocate appliances, furniture, equipment, and technology safely.
• Emergent Off-Hours Availability: Ability to handle sporadic evening or weekend urgent needs such as security alarms, equipment malfunction, power outages, or temperature alerts. All time spent on remote triage or on-site resolution is fully paid working time.

Schedule

Regular employee position targeted at 30–40 hours per week (eligible for full benefits). Hybrid remote based out of Irvine HQ (Irvine, CA), with regular travel to all site locations (Irvine, Long Beach, Los Angeles, Riverside, and Oakland).

Pay

Hourly rate: $30.00 per hour.

Benefits

• The company pays for 100% of individual health, dental, and vision insurance premiums for eligible employees.
• Paid Time Off (PTO): Vacation and PTO are earned at a rate equivalent to 3 weeks per year.