IT Systems Engineer-Information Systems Dept.

Why Join Marshall + Sterling? As a 100% employee-owned company with roots dating back to 1864, Marshall + Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence. Our vision of creating a future that’s safer and more secure drives everything we do. Innovation is not optional here — it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall + Sterling, you’re not just joining a company — you’re joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all. This position is based out of Marshall+Sterling's Poughkeepsie Office. We’re seeking a skilled IT Systems Engineer to join our IT help desk. This role is the first point of contact for technical issues and plays a vital role in supporting our employees and technology infrastructure, including Microsoft O365, Intune, Azure Virtual Desktops, Salesforce, Vertafore, and other business-critical platforms. This position is perfect for someone who thrives in a fast-paced environment, values problem-solving, and is motivated by making an impact. Troubleshoot and resolve hardware, software, and network issues to minimize disruption to business operations.Daily checks of off-site spam, attachment, and content filters.Troubleshoot access and performance issues with the cloud desktop environment. Manage help desk tickets to ensure timely follow-up and resolution.Participate in an after-hours on-call rotation to respond to urgent employee support issues.Support technology rollouts, upgrades, and testing. Qualifications Bachelor’s degree in IT, Computer Science, or related field — or equivalent experience.Experience in IT support, systems engineering, or a related technical role.Strong troubleshooting, problem-solving, and documentation skills.Strong communication and interpersonal skills with a focus on customer service.Flexibility to work overnight, and weekends as required.Valid driver’s license and acceptable driving record.Travel to Marshall+Sterling offices as needed to provide on-site support for technology upgrades and rollouts. Preferred Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals.Experience with Vertafore (AMS360, ImageRight) or Salesforce.Familiarity with compliance frameworks (NYDFS, SOC 2, HIPAA). Total Rewards Package Compensation: $65,000 - $70,000, based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% Employee-owned Company, Marshall+Sterling Offers You The Unique Opportunity To Build Long-term Wealth While Growing Your Career. Here’s What Makes Our ESOP So Valuable Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company’s success.Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company’s growth and success.No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment. For more information on our culture and benefits, please visit us at : Careers - Marshall+Sterling #PGM26