IT Systems Engineer

About the role

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an IT Systems Engineer who will own the administration of Braven's core collaboration and productivity platforms and drive the automation that removes friction from internal team workflows.

Responsibilities

• Collaboration Tools Administration (35%)

  • Administer Jira Service Management, including projects, workflows, request types, and automation rules
  • Administer Slack and Zoom at an organizational level, including app/integration management and provisioning

• Workflow Automation & Process Improvement (30%)

  • Identify manual, repetitive, or inefficient internal workflows and design automated solutions (e.g., Jira automation rules, Okta Workflows, scripting)
  • Partner with team leads across the org to translate workflow pain points into automated technical solutions

• Support & Documentation (20%)

  • Provide tier 2/3 support for issues escalated from the helpdesk queue related to collaboration platforms
  • Develop and maintain documentation for tool configurations, workflows, and automations

• Cross-Functional Technical Partnership (15%)

  • Collaborate with the IT Systems Architect on infrastructure and architecture-level decisions that intersect with collaboration tooling
  • Cook with software vendors to implement new features and evaluate new tools

• Other duties as assigned

Requirements

• Minimum Requirements

  • At least 3 years of IT experience, including 1-2 years administering SaaS collaboration platforms (e.g., Jira, Slack, Zoom, Google Workspace, or similar)
  • Demonstrated experience designing and building automations or scripted workflows (e.g., Jira automation, Okta Workflows, PowerShell, Python)

• Preferred Qualifications

  • Proficiency administering Atlassian Jira/Jira Service Management, including workflow and automation rule design
  • Experience administering Slack at an organizational level (admin console, app management, integrations)
  • Experience administering Zoom at an organizational level
  • Experience with single sign-on and identity administration (e.g., Okta)
  • Experience with scripting and automation tools (e.g., PowerShell, Python, JavaScript)
  • Track record of identifying and solving internal workflow inefficiencies through technology
  • Strong analytical and problem-solving skills with a focus on detail and accuracy
  • Ability to explain complex technical concepts to a variety of stakeholders with different technical backgrounds
  • Exemplification of Braven's core values
  • Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population

Work Demands

• Ability to work in-person in Chicago (IL) or New York (NYC) 3 days per week, with occasional need to provide onsite support in the New York office

• Travel 2-4 times per year

Additional Requirements

• Authorized to work in the U.S

Benefits

• Compensation and Benefits

  • Competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time
  • Comprehensive benefits, recognition, and career development

• Location

  • We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday).
  • This role requires teammates to live within commuting distance of our Chicago, Newark, or New York City hub.