IT Systems Engineer

About the role

At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. We're a rapidly growing company with a mission to change how healthcare is administered.

Responsibilities

• Own and scale IT infrastructure across the company—from endpoint management to identity systems and day-to-day operations.
• Partner with every team to build secure, reliable, and scalable IT systems in a fast-growing environment.
• Take the lead on critical initiatives like identity and access management, device lifecycle management, and IT onboarding/offboarding.
• Handle day-to-day IT operational requests including access management, troubleshooting, and employee support.
• Build automation and self-service systems to reduce manual IT workload and eliminate bottlenecks.
• Establish processes that reduce single points of failure and improve system reliability.
• Solve complex infrastructure challenges such as setting up and maintaining office network infrastructure, including VPNs, access points, and ongoing troubleshooting.
• Design and implement secure asset disposition processes for retiring and wiping devices.
• Troubleshoot issues across macOS and Windows environments in a fast-paced, in-office setting.
• Transition IT from ad hoc support to structured, scalable systems.
• Own key areas of IT infrastructure as part of a growing team, building processes that will scale with headcount growth.
• Provide in-person support and real-time problem-solving in a highly collaborative office environment.

Requirements

• 3+ years of experience in Systems Engineering, IT Engineering, or similar roles.
• Strong understanding of identity and access management (SSO, SAML, SCIM, RBAC, etc.).
• Experience implementing and managing enterprise SaaS tools at scale.
• Familiarity with device management platforms (e.g., Jamf, Microsoft Intune).
• Experience with identity providers like Okta.
• Strong troubleshooting skills across macOS and Windows environments.
• Ability to operate independently and take full ownership of IT infrastructure.
• Comfortable working onsite and supporting employees in real time.

Qualifications

• Experience scaling IT systems in a high-growth startup environment.
• Background in security or working closely with security/compliance teams.
• Experience building automation or self-service IT workflows.
• Familiarity with office network infrastructure (VPNs, access points, etc.).
• Experience supporting compliance frameworks or handling sensitive data environments.

Skills

• Systems Engineering
• IT Engineering
• Identity and Access Management
• Device Management
• Enterprise SaaS Tools
• Okta
• MacOS Troubleshooting
• Windows Troubleshooting
• Office Network Infrastructure
• Security Compliance

Benefits & Perks

• Competitive Compensation – Including salary and employee stock options.
• Lifelong Learning – Annual budget for professional development, plus training opportunities.
• Office Setup Stipend – To outfit your in-office workspace.
• Top-Tier Health Coverage – Medical, dental, and vision insurance.
• Flexible PTO – To recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks.
• Fitness Stipend – To support your health.
• Commuter Benefits – To make your trip to work easier.
• 401(k) – To build your retirement savings.