IT Systems Engineer

About the role

The IT Systems Engineer provides services to employees with information technology issues and requests involving end-user system development and delivery. Develops client systems solutions; manages client systems and software life cycles; acts as an escalation point for resolving complex client systems and end-user issues; identifies incident and problem trends; and develops long-term solutions to recurring problems. Works closely with other IT teams to ensure the highest levels of operational excellence.

Responsibilities

• Lead endpoint-related development and implementation activities.
• Create and maintain all aspects of end-user systems standardization strategy, including asset life cycles.
• Design, deploy, and manage Apple Mac and Windows end-user systems, including hardware provisioning, software installations, and OS configurations (macOS, Windows, iOS, etc.).
• Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets.
• Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards.
• Troubleshoot and resolve end-user issues related to Windows and Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support.
• Automate software installation, configuration, and uninstallation activities and procedures.
• Document maintenance and troubleshooting procedures.
• Develop operations procedures and tools to improve operational efficiency and reliability for client systems.
• Integrate operational procedures and automation to improve consistent delivery.
• Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integrate with tools.
• Manage Infrastructure Lab for client systems initiatives, including development and testing.
• Mentor Penumbra’s IT support staff.
• Maintain effective relationships with customers by actively listening to their needs and requests, ensuring they are fully understood with appropriate expectations set and delivered.
• Assist in refining strategy and overseeing client integration for acquisitions.
• Manage and maintain vendor relationships, vendor contracts, and roadmaps related to PCs, Macs, smartphones, tablets, peripherals, printers, software, and cloud services.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy, and compliance principles and adhere to applicable regulations, standards, and procedures.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field with 10+ years’ experience providing enterprise-level end-user support, or an equivalent combination of education and experience.
• Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, Office 365, Adobe Creative Cloud, and anti-virus/anti-malware utilities.
• Strong expertise in MDM tools such as Jamf Pro, Microsoft Intune, JumpCloud, or Kandji, including hands-on experience with zero-touch deployment and compliance monitoring.
• Advanced scripting and automation skills (e.g., PowerShell or Python for cross-platform tasks).
• Excellent troubleshooting skills, with the ability to diagnose complex issues involving hardware, software, and network connectivity.
• Relevant certification such as Jamf/Intune/Entra ID/Azure administrators (a plus).
• Excellent oral, written, and interpersonal communication skills.
• Problem-solving skills, resilience, and ability to prioritize changing demands.
• High degree of accuracy and attention to detail.
• Proficiency with MS Word, Excel, and PowerPoint.

Preferred Qualifications

• Medical device, pharmaceutical, biotech, or other regulated industry experience.

Working Conditions

• General office environment.
• Willingness and ability to work on-site.
• Business travel from 0% - 10%.
• Potential exposure to blood-borne pathogens.
• Requires some lifting and moving of up to 15 pounds.
• Must be able to move between buildings and floors.
• Must be able to remain stationary and use a computer or other standard office equipment for extended periods.
• Must be able to read, prepare emails, and produce documents and spreadsheets.
• Must be able to communicate and exchange accurate information with employees at all levels daily.

Pay

Annual Base Salary Range: $120,000 - $162,000 per year. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Medical, dental, vision, life, AD&D, short- and long-term disability insurance.
• 401(k) with employer match.
• Paid parental leave.
• Eleven paid company holidays per year.
• A minimum of fifteen days of accrued vacation per year, increasing with tenure.
• Paid sick time in compliance with applicable law(s).