IT SYSTEMS ANALYST SR

Team Overview

This position is with the Packaged Business Solutions Team, which supports both externally hosted and internally hosted vendor applications for several business lines: Corporate Finance & Accounting, HR, Corporate Security, Compliance, Corporate Real Estate, Records Management, Procurement, Legal, Internal Audit, and Enterprise Project Services.

Key Responsibilities

• Lead the creation, configuration, refresh, and maintenance of Oracle Fusion environments across Sandbox, QA/Test, Development, and Production.
• Align environment changes with project lifecycles, release schedules, and business requirements.
• Define and maintain the environment strategy, including refresh cadence and naming conventions.
• Coordinate monthly & quarterly Oracle updates as well as fixes, enhancements and routine work efforts in partnership with stakeholders across IT and the Business.
• Host weekly Oracle Info Sharing call with all BU & ET stakeholders – share upcoming work efforts, issues, or enhancements.

Strategic Input

• Contribute to architectural discussions, capacity planning, cost optimization, and roadmap development for the Oracle landscape.
• Participate in the evaluation and implementation of new Oracle OCI features and enhancements to improve performance and functionality.
• Attend Oracle Quarterly Business Review (QBR) and help drive improvements, adoption, and build working relationships with partners.

Service Management and Oracle Liaison

• Own Oracle Service Requests (SRs): log, manage, and escalate issues related to bugs, performance, and configuration.
• Act as the primary point of contact for Oracle service notifications (maintenance, updates, outages).
• Communicate environment maintenance windows, refresh schedules, and outages to associates and partners.
• Host weekly Oracle Priority Support Touchpoint call with Oracle TAM and key stakeholders from technology and line of business.
• Provide expert‑level troubleshooting and resolution for complex Oracle Fusion ERP, OCI, and OIC issues.
• Provide single point of contact to BU for communicating issues, fixes, and root‑cause analysis.

Security and Access Management

• Partner with BU and ID Admin to design and maintain RBAC, including job roles, data roles, security profiles, and role hierarchies.
• Implement and enforce segregation of duties in partnership with Internal Audit and Business Teams.
• Manage Single Sign‑On (SSO) configuration & security policies within OCI IAM and interface with ID Admin team on any changes to SSO.
• Partner with BU and SailPoint admins to ensure connectors, provisioning steps, and UAR functioning.

Documentation and Collaboration

• Create and maintain documentation for architecture, configurations, processes, security policies, and troubleshooting guides.
• Partner with Security, Network, Development, and Product Teams to identify issues and drive resolution.
• Collaborate with Business Teams, IT Teams, and third‑party partners to support new requests and ongoing operations.