IT Systems Analyst

Job Responsibilities & Essential Functions

• Responsible for the maintenance, configuration, and reliable operation of computer systems
• Troubleshoot issues and outages as it pertains to systems availability for employees
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Diagnosing and resolving hardware, software, networking, and system issues when they arise
• Improving skills according to industry demands and best practices
• Respond immediately to security or usability concerns and escalate situations as needed
• Occasional help desk coverage
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Work with Director of IT to complete projects and assignments
• Ensures all work is within HIPAA and 42CFR guidelines as it relates to systems deployment and upkeep
• Participate in on-call coverage rotation
• Work with established vendors to diagnose and resolve any issues as it relates to their product or contractual work to assist with internal issues
• Install and test computer-related equipment
• Sustain network integrity