IT Systems Analyst 3
IDR, Inc. · Lawrenceville, GA · 1 mo ago
Information TechnologyFull-time
Position Overview
The IT Systems Analyst 3 plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users. This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems. The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization's IT strategy. This role requires a balance of technical expertise, effective communication, and a commitment to delivering high-quality support to end-users.
Requirements
- Associate’s degree in Information Technology, Computer Science, or a related field and/or relevant experience
- 5+ years of enterprise-level desktop support experience
- Experience in complex system implementations or upgrades
- Strong requirements gathering and business process analysis skills
- Proven troubleshooting skills for complex, high-impact issues
Benefits
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization