IT Systems Administrator; Operations Support

About the role

The IT Systems Administrator; Operations Support serves as the primary technical resource for manufacturing, warehouse, and office operations while administering, troubleshooting, and maintaining the organization's core IT infrastructure. This role manages Microsoft 365, Active Directory/Entra ID, endpoint management, networking, security platforms, enterprise applications, and end-user computing environments. The Systems Administrator collaborates with Corporate IT, Operations, Engineering, and third-party vendors to ensure reliable, secure, and scalable technology that supports daily business operations while providing responsive technical support for end users and manufacturing systems.

Responsibilities

• Administer Microsoft 365, Active Directory, Microsoft Entra ID, Exchange Online, Teams, SharePoint, and user identity management, as well as cybersecurity platforms, security policies, multi-factor authentication, and vulnerability remediation
• Manage endpoint deployment, configuration, patching, security, and compliance using Microsoft Intune, Action1, and related management tools
• Maintain Windows operating systems, Group Policy, endpoint security, and automation through PowerShell scripting
• Configure and support network infrastructure including Fortinet firewalls, Ubiquiti networking, wireless networks, switches, VLANs, DNS, DHCP, and TCP/IP
• Support server infrastructure, cloud services, virtualization, backup, disaster recovery, and infrastructure monitoring
• Support ERP, WMS, PIM, manufacturing, and warehouse technologies, including barcode printers, handheld scanners, RF devices, and industrial workstations
• Install, configure, troubleshoot, and maintain desktops, laptops, mobile devices, printers, conference room technology, and peripheral equipment
• Provide technical support for office, warehouse, manufacturing, and remote users
• Resolve hardware, software, networking, and business application issues while documenting work in the IT service management system
• Maintain IT asset inventory, technical documentation, standards, and operational procedures
• Participate in infrastructure upgrades, acquisitions, technology modernization, and process automation while ensuring compliance with IT security policies and best practices

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
• 5+ years of experience in Systems Administration, Infrastructure Support, or a related IT role
• Experience supporting manufacturing, warehouse, distribution, or industrial environments
• Strong working knowledge of Microsoft 365 Administration, Windows 10/11, Active Directory, Microsoft Entra ID, Group Policy, Microsoft Intune, and PowerShell
• Experience administering Fortinet Firewalls, Ubiquiti Networking, Action1, SentinelOne, Halo ITSM, PRTG Network Monitor, RingCentral, and Portnox NAC
• Experience supporting enterprise networking including TCP/IP, DNS, DHCP, VLANs, wireless networking, and firewall technologies
• Experience administering endpoint management and security platforms
• Proven ability to prioritize multiple support requests while maintaining production system availability
• Flexibility to travel up to 10% during peak times

Preferred Qualifications

• Experience supporting Epicor Prophet 21 (P21), Stibo PIM, and BarTender
• Experience participating in infrastructure migrations, acquisitions, and enterprise technology projects
• Experience supporting manufacturing automation environments
• CompTIA Network+, CompTIA Security+, ITIL Foundation Certification

Benefits

• Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave, and paid time off
• Collaborative work environment with passionate and innovative teammates