IT Support & Systems Administrator

TouchCare | Stamford, CT Full-Time | Onsite The Opportunity TouchCare is seeking a hands-on, AI-fluent IT Support & Systems Administrator to serve as the primary onsite technology resource at our Stamford, CT headquarters. This person will own the day-to-day employee technology experience—from computer setup, equipment, and new-hire readiness to systems access, troubleshooting, security, and SaaS administration. We are looking for someone who is highly responsive, organized, and comfortable being the person employees turn to when technology isn't working. Just as importantly, this person should be curious about AI, automation, and how emerging technology can make TouchCare more efficient as we grow. What You'll Own Computer Setup & Employee Technology Own the setup, configuration, deployment, and ongoing support of employee computersPrepare laptops and equipment for all new hires before Day 1Install and configure required applications, security tools, browsers, extensions, and company settingsSet up monitors, docking stations, keyboards, headsets, and other peripheralsConfigure Wi-Fi, printers, conference rooms, and other office technologyTroubleshoot laptop, hardware, software, connectivity, audio/video, and peripheral issuesManage computer replacements, repairs, upgrades, and refresh cyclesEnsure devices meet company security requirements, including encryption, endpoint protection, updates, and required security controlsMaintain accurate inventory of computers, equipment, serial numbers, assignments, and lifecycle statusRecover, wipe, reconfigure, and redeploy equipment when employees leave the organization Expectation: Every employee should have a fully configured, secure, and working computer and technology setup from Day 1. Systems Administration & Access Own and coordinate employee access across TouchCare's growing technology ecosystem, including: Google Workspace / Gmail Accounts Email Groups Permissions Authentication Security Zendesk + Vitally User Setup Permissions Access Troubleshooting Salesforce + HubSpot User Provisioning Permissions Authentication License Management Support ElevenLabs + AI Tools Accounts Access Permissions Security Adoption Additional business, productivity, security, and SaaS platforms as TouchCare's technology stack evolves. Responsibilities Include Create, modify, and deactivate employee system accountsManage permissions and role-based accessOwn password, MFA, authentication, and access troubleshootingMaintain an accurate inventory of systems, users, licenses, and application ownershipConduct regular user-access and permissions reviewsCoordinate with functional system owners and vendors when more advanced support is requiredIdentify unused licenses, duplicate applications, and opportunities for system consolidationDevelop standardized processes for provisioning and deprovisioning access New Hire Onboarding & Offboarding Own the complete IT readiness process for employees joining or leaving TouchCare. For Every New Hire Computer → Equipment → Google Account → Email → Systems → Permissions → MFA → Day 1 Support Partner with Talent/People teams ahead of start datesPrepare and test all equipment before Day 1Create Google Workspace credentialsProvision appropriate business systems based on roleConfigure MFA and security requirementsProvide onsite Day 1 technology orientation and troubleshootingMaintain role-based onboarding checklists For Offboarding Immediately deactivate accounts and system accessRecover company equipmentCoordinate password/access changes where necessaryWipe and prepare computers for redeploymentDocument completion of all access removal requirements Onsite IT Support Serve as the go-to onsite IT resource for the Stamford office. Provide hands-on desk-side technical supportTroubleshoot hardware, software, systems, connectivity, and access issuesSupport conference rooms and meeting technologyResolve issues directly whenever possible and manage vendor escalation when neededTrack recurring issues and identify permanent solutionsCreate documentation and self-service resources for common employee questions AI Fluency & Automation AI fluency is an important competency for this role. Confidently use generative AI tools in day-to-day workUse AI to improve troubleshooting, documentation, knowledge management, and employee supportIdentify repetitive IT processes that can be automatedHelp employees safely adopt approved AI toolsSupport access and permissions for AI-enabled platformsEvaluate emerging technology and potential business applicationsUnderstand responsible AI use, privacy, security, and appropriate handling of company and healthcare-related information We don't expect an AI engineer. We do expect someone who actively uses AI and looks for opportunities to make IT operations smarter and more efficient. Security & Compliance Support TouchCare's Technology Controls Within a Healthcare Environment, Including HIPAA | SOC 2 | Vanta | Access Reviews | Device Compliance | Endpoint Security | SaaS Permissions | AI Governance | Audit Support Maintain secure device and access standardsSupport Vanta administration and evidence collectionAssist with SOC 2 controls and audit preparationConduct access reviewsSupport vendor security processesMaintain IT policies and documentationPartner with internal and external security resources What We're Looking For 3+ years of hands-on IT support, systems administration, desktop support, or similar experienceStrong experience setting up, configuring, deploying, and troubleshooting employee computersExperience administering Google Workspace / GmailExperience provisioning and deprovisioning users across SaaS applicationsExperience with identity and access management, permissions, MFA, and authenticationFamiliarity with systems such as Zendesk, Salesforce, HubSpot, or similar business platformsStrong hardware, software, connectivity, and systems troubleshooting skillsExperience with device management, security, encryption, and endpoint protectionDemonstrated fluency using generative AI toolsStrong understanding of IT asset and software-license managementExcellent organization and documentation skillsAbility to explain technology clearly to non-technical employeesHighly responsive, service-oriented, and comfortable owning problems through resolutionComfortable working independently in a growing environment Nice to Have Healthcare or health technology experienceFamiliarity with HIPAA, SOC 2, and VantaExperience with Zendesk, Vitally, Salesforce, HubSpot, ElevenLabs, and AI-enabled toolsDevice or endpoint-management platform experienceExperience with workflow automationExperience working with managed IT or cybersecurity partnersExperience helping a growing company build or formalize its internal IT function What Success Looks Like Day 1 Ready: Every new hire has a fully configured computer, equipment, email, systems access, permissions, and MFA. Systems Ready: Employees have the right access to the right systems—and access is removed immediately when no longer needed. Office Ready: Technology, conference rooms, connectivity, and equipment work reliably. Secure: Devices, access, systems, and processes meet TouchCare's security and compliance requirements. Responsive: Employees have an onsite technology partner who can solve problems quickly. Scalable: IT processes become increasingly standardized, automated, documented, and AI-enabled as TouchCare grows. Location & Onsite Requirement This is not a remote IT support position. Compensation: The salary range for this role is $60,000–$80,000, based on experience, skills, qualifications, and alignment with the scope of the role. Benefits: TouchCare offers a competitive benefits package, including medical, dental, vision, paid time off, parental leave, and other company-sponsored benefits. Location & Work Environment: This role is based at our Stamford, CT headquarters and is expected to be onsite 5 days per week. TouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.