IT Systems Administrator I

About GECU

General Electric Credit Union is a not-for-profit, member‑owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee‑friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview

The IT Systems Administrator is responsible for managing and supporting the organization's Microsoft‑based infrastructure, including Active Directory, Azure, Microsoft 365, Intune, and server environments. This role provides advanced technical support, administers user accounts and security policies, manages system updates and automation initiatives, and ensures reliable, secure, and efficient IT operations across on‑premises and cloud‑hosted environments.

Essential Responsibilities

• Provide Tier 2/Tier 3 support for escalated IT support issues
• Create and manage user accounts
• Create and manage Active Directory group policies
• Create and manage Azure/Intune configuration profiles
• Manage patching of software and OS update processes
• Create and manage processes that optimize IT operations such as deployment, onboarding/offboarding/decommissioning/automation
• Support and administer third‑party applications
• Support physical and virtual servers, including cloud‑hosted servers and applications
• Deploy solutions via scripting/PowerShell/PowerApps
• Manage, design and implement hardware as needed for new projects
• Accept special projects and assignments as needed
• Support related vulnerability resolution as identified/requested by Information Security
• Ensure all IT change management policies/procedures are followed
• Comply with all regulations and ITIL best‑practice standards

Education and Experience

• Bachelor’s degree in IT/Computer Science or equivalent field experience
• IT professional certifications (e.g., Microsoft Certified Professional, CompTIA Server+)
• Minimum 3 years’ experience in Microsoft 365, Active Directory, Group Policy, and Azure administration

Knowledge, Skills, and Abilities

• Proficiency in managing and maintaining operating systems (e.g., Windows Server, Linux, macOS)
• Understanding of network protocols, IP addressing, DNS, DHCP, and firewall configuration
• Experience with server setup, configuration, and maintenance
• Familiarity with scripting languages (e.g., PowerShell, Bash) for automating tasks
• Knowledge of virtualization technologies (e.g., VMware, Hyper‑V, Azure)
• Ability to implement backup strategies and perform system recovery
• Awareness of security best practices, including access controls, encryption, and vulnerability management
• Diagnosing and resolving hardware‑related issues
• Understanding of Active Directory user accounts, group policies, and domain controllers
• Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud)
• Knowledge of SAN/NAS storage, RAID configurations, and disk management
• Experience with monitoring and alerting tools (e.g., Kaseya VSA)
• Awareness of IT service management principles
• Ability to systematically troubleshoot and resolve technical issues
• Proficient in creating and maintaining system documentation
• Excellent verbal and written communication skills to interact with users and team members
• Ability to provide effective support while maintaining a positive user experience
• Willingness to learn and adapt to new technologies
• Analyzing logs for troubleshooting and identifying performance bottlenecks
• Collaborating with colleagues and other IT teams

Benefits

• Health, dental and vision insurance
• Life and disability insurance options
• Paid time off starts accruing once hired and includes a paid birthday day
• 401(k) retirement plan with up to a 10 % match of base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities – earn additional PTO hours
• On‑site clinics for vaccines and mammograms
• And many more