IT Systems Administrator-Collaboration Tools

About the role

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising. This role operates across a diverse portfolio of enterprise technologies including Microsoft 365, Slack, Zoom, Power Platform, AI productivity tools, and associated cloud services.

Responsibilities

• Collaboration & Productivity Systems: Administer and maintain enterprise collaboration platforms, including Microsoft 365, Exchange Online, SharePoint Online, OneDrive, Power Platform, Slack, Zoom Meetings, Webinars, Rooms, and Telephony, Smartsheet, and other approved productivity solutions.
• AI Systems & Automation: Administer enterprise AI productivity platforms and services, including Microsoft Copilot Chat, Power Platform AI capabilities, Slack AI integrations and agents, Zoom AI Companion, MPC Servers, Data Loss Prevention (DLP) policies, and internal AI agents and productivity solutions.
• Operations & Support: Provide escalation support for assigned technologies, participate in security incident response activities, operationalize support processes, create and maintain technical documentation, maintain strong vendor relationships, contribute to global IT projects, and assist with AI education and adoption efforts.

Requirements

Bachelor’s degree in related business or IT field preferred; Microsoft certification desired but not required with demonstrated experience. 5+ years of experience managing and working with TTD’s collaboration tool stack, or similar products, for email, eDiscovery, cloud file storage and permissions, productivity suites, virtual meetings, chat, phone systems, meeting room systems, and unified communications. Experience administering AI productivity platforms preferred. Prior experience working with the ITIL framework in a SOX regulated environment is highly desired. Strong customer service orientation and communication skills. Excellent written, verbal, and presentation abilities. Ability to troubleshoot complex technical issues across multiple platforms. Strong analytical and problem-solving skills. Ability to balance operational support responsibilities with strategic project work. Ability to work effectively both independently and within cross-functional teams. Strong organizational skills and attention to detail. Ability to maintain confidentiality of systems, data, and company information. Conduct consistent with company ethics, security, compliance, and operational standards. Will be required to carry a company-funded smartphone and is expected to respond to urgent calls in a timely manner.

Qualifications

Will be considered for employment qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Skills

Strong technical administration skills with a passion for automation, end-user experience, operational excellence, and emerging technologies. Experience defining, documenting, and implementing standards for a given subject area. Strong analytical and problem-solving skills. Ability to balance operational support responsibilities with strategic project work. Strong organizational skills and attention to detail. Ability to maintain confidentiality of systems, data, and company information. Conduct consistent with company ethics, security, compliance, and operational standards. Will be required to carry a company-funded smartphone and is expected to respond to urgent calls in a timely manner.

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents. Retirement benefits such as a 401k plan and company match. Short and long-term disability coverage. Basic life insurance. Well-being benefits. Reimbursement for certain tuition expenses. Parental leave. Sick time of 1 hour per 30 hours worked. Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter. Around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan. The Trade Desk also offers a competitive benefits package.

Pay

Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $77,600—$142,200 USD.

Schedule

Full-time position.