IT Systems Administrator

Position Summary

We’re hiring an IT Systems Administrator to keep our day-to-day technology running smoothly and to serve as the first point of contact for our team’s IT needs. This is a hands-on, individual-contributor role reporting to our Technology Director. You’ll handle help desk support, employee onboarding, access control, and our core phone and communication systems.

Key Responsibilities

• Help Desk & End-User Support
• Respond to and resolve IT support tickets for employees and field technicians.
• Troubleshoot hardware, software, and connectivity issues.
• Onboarding & Access Provisioning
• Set up new employees and technicians following established protocols — accounts, devices, and appropriate system access.
• Building Access Control
• Administer the building security/access system.
• Grant, modify, and revoke employee access and adjust access windows as requested.
• Security Camera Support
• Pull and provide security camera footage when requested by authorized personnel.
• Phone System (Five9)
• Administer day-to-day Five9 tasks, including creating and routing phone numbers.
• Support basic campaign management.
• Asset Tracking
• Maintain accurate inventory records for company technology — iPads, laptops, cell phones, and related equipment.
• Support the Technology Director with purchasing as directed.
• Contractor Coordination
• Maintain working familiarity with our network environment (firewalls, switches) sufficient to communicate effectively with contractors and the Technology Director.

Required Qualifications

• 1–3 years of IT support, help desk, or systems administration experience.
• Solid working knowledge of Windows and common business software and hardware.
• Experience using a help desk / ticketing system.
• Strong troubleshooting skills and a customer-service mindset.
• Excellent organization and attention to detail, especially for asset tracking and access management.
• Clear written and verbal communication.
• Ability to work on-site in the DFW area.

Preferred Qualifications

• Familiarity with access control / building security systems.
• Experience with Five9 or a similar cloud phone/contact-center platform.
• Basic familiarity with network hardware (firewalls, switches) — enough to coordinate with contractors.
• Experience Supporting Mobile Device Fleets (iPads, Company Phones).
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus but not required.

What Success Looks Like

In the first 90 days, you’ll be confidently resolving day-to-day tickets, smoothly onboarding new team members, managing building access, and keeping asset records current — all with minimal direction. You’ll be a reliable, go-to resource for your colleagues and a dependable partner to the Technology Director.