IT Systems Administrator

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

What You'll Do

• Provide remote and onsite technical support, laptop refreshes, and troubleshooting for a hybrid and distributed workforce
• Deploy and maintain macOS and Windows devices through modern MDM tooling, and monitor endpoint health and remediate devices flagged by EDR or compliance tooling
• Administer Google Workspace and Google Cloud as our primary identity and collaboration environment, including overall architecture, security, and operations, alongside Microsoft 365 and modern identity and access management platforms
• Serve as the gatekeeper for licenses, access, and permissions across company applications and tools, applying least-privilege principles
• Own onboarding and offboarding access provisioning and revocation, and coordinate cross-functionally so new hires receive the hardware and application access they need on day one
• Manage the full hardware lifecycle: sourcing, price negotiation, issuance, inventory, and serial number registry
• Maintain office network infrastructure and access control (switching, access points, and firewalls)
• Automate workflows via PowerShell, Bash, and REST API integrations
• Maintain runbooks, procedures, and configurations, and support SOC 2 and ISO 27001 evidence collection
• Cross-functionally with Security, HR, and the broader IT team, and meet or exceed established performance requirements

What You'll Bring

• 3 to 5 years in IT support, systems administration, or systems coordination
• Strong proficiency administering Google Workspace and Google Cloud, including identity, access, org policy, and security configuration
• Hands-on experience deploying and managing macOS and Windows devices through modern MDM tooling, plus working knowledge of Microsoft 365 and identity and access management platforms
• Network administration experience (switching, access points, and firewalls)
• Hands-on MDM compliance experience, enforcing device policies and remediating endpoints flagged by MDM and EDR tooling
• PowerShell and Bash scripting, with a strong understanding of APIs and implementing integrations
• Familiarity with SOC 2 and ISO 27001 frameworks and logical access controls
• Heavy experience operating in a SaaS-driven environment, administering and integrating a large portfolio of cloud applications
• Strong documentation habits and a detail-oriented work style
• A self-starter who is organized, reliable, and self-directed, structuring their own work and executing with and through others
• Clear communicator with high energy, drive, and professionalism
• Houston, TX based; onsite required (hybrid Fridays optional)