IT Systems Administrator

If you’re looking for a special place to build or grow your career, IDEX offers opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses globally.

About the role

The Systems Administrator’s role is to ensure a smooth end-user technology experience to accomplish business tasks efficiently. This includes receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently with assistance from other IT personnel as needed. The role is critical for maintaining a robust, high-functioning manufacturing environment.

Responsibilities

• Provide top-tier technical support and customer service for end-user IT needs throughout the organization (local and remote) with a vigilant aim towards maintaining CMMC compliance.
• Assist with monitoring server health, backup and disaster recovery planning, workstation and server patching, security policy enforcement, and other IT-related tasks.
• Assume the lead role in various local and multi-site IT projects while still responding to user support requests and IT helpdesk technician escalations.
• Create and maintain internal and client-facing documentation on IT systems and processes.
• Responsible for the installation and maintenance of the company’s IT assets.
• Perform ERP system administration and direct Finance support for physical inventory and cost roll processes.
• Advanced technical support for typical office environment equipment (PC, printer, network), line of business applications, Microsoft operating systems and Office products, and phone devices.
• Provide JDE tier 1 user assistance and user set-up.
• Provide for daily backup and emergency restoration of network disk drives.
• Perform software patching in coordination with corporate-based resources.
• Participate in development of computer applications training.
• Work closely with security officer to meet audit and compliance requirements.
• Build and maintain positive working relationships with colleagues and customers.
• Contribute to a dynamic, high-performing team.

Requirements

• Excellent technical writing and customer service skills for documentation and effective ticket management.
• Ability to manage yourself and projects in a timely manner and with a sense of urgency.
• Ability to multi-task in a high-paced manufacturing environment.
• Support Hyper-V servers (SAN and Hosts).
• Working knowledge of Microsoft Windows operating systems.
• Working knowledge of other software packages including MS Office, VPN, CAD Applications, etc.
• Working knowledge of Intel-based PCs and Servers (Dell preferred).
• Working knowledge of local and network printer/copier support, configuration, and installation.
• Experience in creating end-user documentation and providing IT training.
• Experience with scripting and automation tools.
• Three years of corporate experience in a similar position with a proven track record in supporting a multi-user environment.

Qualifications

• College degree in computer science or related area or related certifications.
• IT certifications are desired but not required.

Characteristics

• Strong collaboration and communications skills: ability to work with and influence individuals at all levels, internally and externally; effectively communicate vision, message, and rationale.
• Critical Thinking and Decision Making: demonstrated capacity for independent thought and critical thinking governed by policies and procedures; sound judgment guides calculated risks for long-term value creation.
• Low ego and a strong team player who lives the IDEX Values of Trust, Team, and Excellence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Maintain composure and professional approach when dealing with employees and vendors.

Pay

The compensation range for this position is $78,200 – $117,200 annually. Initial salaries are not typically placed at the top of the range; progression toward the upper end is based on performance and demonstrated proficiency. This position may be eligible for a performance-based bonus plan.

Benefits

Our comprehensive U.S. benefit offerings include:

• Health benefits.
• 401(k) retirement savings program with company match.
• Paid time off (PTO).
• Additional benefits and rewards can be found on our career page.

Work Environment & Physical Demands

• Use of personal protective equipment (PPE) or safety gear, provided by the company.
• A combination of seated and standing work; walking for moderate to extended periods.
• Fine motor skills, hand–eye coordination, and visual focus for detailed tasks, including tool use, computer work, or microscope inspection.
• Exposure to repetitive motions; adaptive devices or reasonable accommodation may be provided as needed.
• Deadlines, shifting priorities, and peak workloads that may create a fast-paced environment.

Manufacturing & Production Areas:

• Work performed on the shop floor, in climate-controlled spaces, or clean rooms. Some areas may be noisy, dusty, or warm.
• Mandatory use of job-specific PPE and machine guards.
• Occasional bending, squatting, reaching, and lifting up to 50 lbs.; some roles require pushing loaded carts.

Office & Sales Roles:

• Climate-controlled office setting with occasional visits to production areas.
• Occasional bending, squatting, reaching, and lifting up to 25 lbs.
• May require travel by air or car to attend conferences or visit customer sites.
• Remote/home office environments may vary.

Certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants may need to be "U.S. Persons," as defined in these regulations.