IT Systems Administrator

General Responsibilities

• Serve as an internal contact for day-to-day technology requests; troubleshoot common hardware, software, connectivity, access, printer, conferencing, and peripheral issues.
• Provide Tier 1 and appropriate Tier 2 support, document recurring issues, create practical user guidance, and escalate advanced matters to the external IT provider.
• Care for employee hardware procurement, setup, deployment, inventory, replacement, and retirement.
• Administer accounts, licenses, groups, roles, and permissions across Microsoft 365, Box, Adobe, NetSuite, and other Company systems.
• Maintain application, license, ownership, renewal, integration, and access records; support configuration changes, testing, updates, and periodic access reviews.
• Care for employee onboarding and offboarding, including accounts, access, equipment, training, secure deprovisioning, and license recovery.
• Help employees and departments use existing applications effectively by identifying workflow gaps and recommending configuration, training, integration, or automation improvements.
• Support system selection, rollout, testing, documentation, and adoption; track important issues and outcomes following major changes.
• Support multi-factor authentication, credential management, least-privilege access, security awareness, policy compliance, access documentation, and audit readiness.
• Care for endpoint protection, patching, backups, security alerts, networking, and other back-end technical functions.

Documentation and Process Improvement

• Maintain concise documentation for systems, configurations, access, integrations, owners, and standard procedures.
• Standardize routine support and administration processes and use scripting, reporting, automation, or low-code tools when practical.

Vendor and Stakeholder Coordination

• Coordinate with vendors and technology providers on support, procurement, licensing, renewals, implementations, and system reviews.
• Partner with department leaders on operational needs and escalate material cost, risk, security, access, or policy decisions to the appropriate decision-maker.