IT Systems Administrator

About the role

Mungo Homes has an opening for an IT Systems Administrator based in Charleston, SC. The role involves maintaining and monitoring computer systems and networks, solving complex technical issues, providing improvement recommendations, and collaborating across departments to meet technical requirements.

Responsibilities

• Provide operational and troubleshooting support for WAN and LAN networks including Cisco Meraki firewalls, switches, and access points.
• Implement, tune, and manage network technology.
• Rack and cable equipment in corporate buildings and maintain installation documentation.
• Evaluate, test, and deploy all technology upgrades to the network infrastructure.
• Troubleshoot and resolve issues with software or hardware.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Work closely with fellow tech team members to provide end-user support and issue resolution.
• Establish accounts for new users and assist with password or login problems.
• Maintain up-to-date knowledge of emerging tools and technologies.
• Participate in business-wide meetings to provide insight into technical requirements.

Qualifications

Associate’s or bachelor’s degree in computer science or a related field and 2‑3 years of experience in a network administrative support role; or equivalent combination of education and experience.

Skills

• Strong written and verbal communication skills.
• Excellent analytical and problem‑solving skills.
• Ability to communicate with technical and non‑technical resources across different audiences.
• Self‑disciplined; demonstrates accountability, unquestionable ethics and impeccable integrity; honors commitments and exceeds expectations.
• Team‑oriented attitude to help other colleagues and departments with technical problems.
• Ability to manage time and effectively prioritize numerous projects.
• Thoroughness and attention to detail in work product and documentation.
• Working knowledge of modern software and hardware troubleshooting, including Microsoft OS and application support, mobile device platforms, and audio/visual equipment and applications.