IT Systems Administrator

About the role

This is a full-time employee position. It is a hybrid position: part-in office (Salt Lake City, Utah) and part-time remote position.

Responsibilities

• Provide comprehensive technical support and guidance to end users and colleagues and deliver training on new software applications.
• Administer user accounts, permissions, and access controls across Active Directory, Microsoft 365, and other enterprise platforms, including onboarding and offboarding processes.
• Manage and prioritize the IT help desk queue, ensuring tickets are resolved or escalated appropriately within established SLAs.
• Monitor, diagnose, and resolve system and network performance issues, including troubleshooting problems reported by users, ensuring network connectivity and availability.
• Maintain accurate IT asset inventory, including hardware lifecycle tracking, procurement coordination, and surplus/disposal processes.
• Collaborate with senior systems engineers on server provisioning, maintenance, and monitoring.
• Execute system updates and patches under established schedules; escalate issues and suggest improvements to senior staff to help maintain high levels of system availability and reliability.
• Aid with tracking expenditures related to IT hardware and software procurement.
• Develop, review, and maintain technical documentation, manuals, and special reports, keeping management informed by summarizing information, identifying trends, and generating reports.
• Assist with deploying and managing endpoint devices using Microsoft Intune, including software deployment and device compliance policies.
• Maintain a proactive approach towards professional development by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Be available in the office during core business hours with extended hours as needed.

Requirements

• 1-3 years of related experience, including internship, academic lab, or entry-level experience in IT support, system administration, or related area.
• Must be a collaborative team player with a willingness to learn and take initiative.
• Strong customer service mindset with the ability to explain technical concepts clearly to users with varying levels of technical knowledge.
• Strong problem-solving skills, excellent communication skills, and attention to detail.
• Ability to multitask and prioritize tasks appropriately with the ability to manage multiple initiatives.
• Familiarity with Windows 11, macOS, Ubuntu, and mobile platforms (iOS and Android).
• Bachelor's degree in Computer Science, Information Systems, and/or related fields.
• Experience with Microsoft Intune or similar endpoint management platforms is a plus.
• Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, ITSM 360) is a plus.
• Professional certification (CompTIA Network+, CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator Associate, CCNA) is a plus.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Must be able to work flexible hours, including evenings and weekends, as needed.

Skills

• Windows 11, macOS, Ubuntu, and mobile platforms (iOS and Android).
• Microsoft Intune or similar endpoint management platforms.
• IT ticketing systems (e.g., ServiceNow, Freshdesk, ITSM 360).
• CompTIA Network+, CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator Associate, CCNA.

Benefits

We offer a competitive salary and benefits package, a supportive work environment, and the opportunity to work with a team of committed professionals. We are an equal opportunity employer and encourage applications from all qualified individuals.

Pay

The compensation for this position is competitive and will be determined based on the candidate's qualifications and experience.

Schedule

This is a hybrid position: part-in office (Salt Lake City, Utah) and part-time remote position.