IT System Administrator

Olympic Sports & Spine ("OSS") is recognized for its fun and energetic work environment and for valuing its employees. This is an in-office position, Monday through Friday, typically between 8:00 a.m. and 5:00 p.m.

About the role

The IT System Administrator is responsible for keeping Olympic Sports & Spine's computers, peripherals, and technological systems functioning at optimal levels. This includes computer and peripheral connections, backup strategies, User Directory/Group Policy Management, and endpoint security oversight. The IT System Administrator works directly with 3rd party consultants, vendors, and internal IT staff to support Olympic Sports & Spine's goals and mission.

Responsibilities

• Develop, enhance, maintain, and monitor Olympic Sports & Spine's (OSS) enterprise systems, including monitoring, troubleshooting, patching, and performance optimization, with a focus on computer endpoints.
• Administer and maintain key Microsoft services, including:
  • Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
  • Azure Active Directory (user/group management, conditional access, security configurations)
  • Microsoft Intune and Purview (device enrollment, compliance policies, endpoint management)
• Lead or support the integration and deployment of projects involving hardware, software, and cloud services.
• Collaborate on automation and workflow improvements using Power Automate, Power Apps, and the Microsoft Power Platform.
• Serve as Level 2+ support for technical issues escalated from the help desk team.
• Contribute to cybersecurity initiatives, including vulnerability management, access controls, and user training.
• Assist in developing and maintaining IT documentation, standard operating procedures, and training materials.
• Develop and maintain system documentation, including software licensing logs and compliance records.
• Perform routine audits in accordance with Olympic Sports & Spine policy.
• Work with experienced companies to design and deploy core network systems.
• Install, implement, maintain, and monitor all computerized applications, hardware, and software, including Microsoft Office Applications, server operating systems, Directory Services, databases, EMR applications, interfaces, Microsoft 365, Exchange, Wi-Fi access points, Group Policy, and OSS's internal and external network architecture.
• Assist with the management and design of internal applications such as SharePoint, publicly facing websites, file shares, Paycom, and Microsoft 365.
• Support Olympic Sports & Spine clinical applications in collaboration with the EMR Systems Analyst and other team members.
• Respond to staff's requests for technical support; document all responses/activities in the help desk as needed.
• Analyze, troubleshoot, and assist in resolving complex problems with business applications, networking, and hardware, with support from 3rd-party IT support groups.
• Provide technical support for workstations and printers over the phone, in person, and via remote connection.
• Assist staff with technical workflows associated with the EMR system and general computer use by reviewing training materials and explaining standard operating procedures.
• Develop, test, and/or modify computer systems as required for Olympic Sports & Spine standard technical operation environment.
• Document and communicate system configurations to 3rd-party IT support groups.
• Assist in the development and implementation of EMR and other clinical applications, systems, reports, and projects.
• Configure and install all physical end-user equipment, including monitors, printers, USB/serial-connected devices, phones, and scanners.
• Act as the initial point of contact for break/fix issues with all end-user hardware and work with vendors to resolve issues in a timely manner.
• Develop and maintain network, printer, and server documentation.
• Ensure software licensing logs are in order and provide compliance/usage reports.
• Perform routine audits of all networks, computer/server, and end-user technical equipment.
• Maintain audit logs and configurations of critical technology equipment.
• Maintain the network backup and emergency operating systems, ensuring proper backups and testing backups periodically for compliance with established backup strategies.
• Create written documentation of existing backup procedures and maintain historical logs for auditing purposes.
• Assist in the development and provide support for internally developed applications such as SharePoint.
• Communicate and coordinate with management across various departments on all IT issues.
• Assist in purchasing IT-related hardware as required.

Requirements

• High school diploma or general education degree (GED).
• 3+ years of hands-on IT Support experience.
• 3+ years' IT project management experience.
• Experience with electronic medical record systems and database management.
• Experience developing and delivering training, including materials and other written support documents.
• Strong troubleshooting skills.
• Experience with trouble ticketing systems.
• Experience with Microsoft Exchange and the Microsoft 365 suite of systems.
• Directory Services, Group Policy, domain, and forest architecture, design, and implementation experience.
• Must possess a valid Washington State driver's license and liability insurance for personal vehicle.
• Ability to communicate in English, both verbally and in writing, in a clear, concise, and accurate manner as it pertains to the job.
• Basic computer knowledge and the ability to type at least 30 words per minute.

Preferred Qualifications

• Experience with PowerShell scripting.
• Experience with Microsoft 365.
• Experience with Microsoft Power Platform.
• Experience in HTML and Java/JavaScript coding.
• Budget development, projection, and justification experience.
• Project planning and management experience.

Benefits

For details on employee benefits, visit https://www.osstherapy.com/employee-benefits.