IT System Administrator

About the role

Kirby Risk is hiring an IT Systems Administrator stationed at our new Distribution Center in the W 81st Street area of Indianapolis, supporting our Kirby Risk Indianapolis regional facilities.

Responsibilities

• Support technology across the Indianapolis regional area while owning the systems that keep the Distribution Center itself moving.
• Provide IT support including device and user lifecycle management - provisioning and imaging new devices, troubleshooting issues, and decommissioning equipment and accounts.
• Support the day-to-day technology including wired and wireless networks, surveillance/camera systems, and the RF/wireless infrastructure used across our sites.
• Provide secondary support for the Distribution Center's automated inventory and material-handling systems, partnering with onsite system owners to keep operations running.
• Configure, maintain, and troubleshoot end-user devices (laptops, desktops, printers, peripherals), servers, and local network hardware such as switches and routers.
• Administer and support operating systems (e.g., Windows Server, Linux), business applications, and Microsoft 365.
• Apply patches and support backup, recovery, and security best practices to safeguard company data.
• Use IT department ticketing system to manage and resolve user requests across a range of technical needs.
• Analyze computer systems and networks to ensure effectiveness and efficiency, and report on system performance, process improvements, and helpdesk activity.
• Partner with IT team, vendors, and other business units to deploy, upgrade, and maintain systems.
• Facilitate disaster recovery, executing recovery procedures to restore and sustain critical systems during outages to minimize downtime to operations.

Requirements

• Bachelor's degree in Information Technology or a related field and/or 4 years of relevant experience.
• Customer-first mindset with the drive to make a measurable impact on the operation you support.
• Hands-on familiarity with IT support, networking, troubleshooting, and tools such as Active Directory, SCCM, Intune, Entra, DHCP, Microsoft Office, Azure, and Exchange.
• Critical thinker, problem solver, quick learner.
• Advanced written and verbal communication skills.
• Highly detail-oriented, organizational skills (inventory, projects, tickets).
• Composed under pressure, self-sufficient, ability to juggle multiple priorities and deadlines.
• CompTIA A+ certification (or demonstrated equivalent skills) required; Cisco CCNA, CompTIA Server+, Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft Certified: Azure Administrator Associate preferred.
• Experience with Cisco Meraki, Webex Calling, NinjaOne preferred.

Qualifications

• Ability to lift, push, pull, carry up to 50 lbs.
• Frequent travel required, must have a Valid Driver’s License.
• Schedule: Monday–Friday, 7am-4pm or 8am–5pm.

Benefits

• Medical, RX, Dental, and Vision insurance.
• Life insurance & Employee Assistance Programs.
• Tuition reimbursement & on-the-job training.
• 401(k) with company match & Profit Sharing.
• Paid Time Off (PTO).