IT Support Technician (US)
for section headings. We need to preserve all substantive info; do not invent or summarize away detail. So we need to include the closing date? It's metadata; we can fold into a short
maybe. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." Closing date is minor metadata, we can include in a
maybe before sections. We need to remove duplicated lines. Ensure we don't include boilerplate like "As an equal opportunities employer..." etc. Also remove "Please note: This role is subject to U.S. export control restrictions..." that's substantive? It's a requirement about eligibility; we should keep that as part of Requirements maybe. It's a note about eligibility; we can include as a
under Requirements. Also "A team like no other..." includes description of team and benefits; we can keep that as About the role or maybe a separate section? The instruction: "Prefer a few substantive sections over many thin ones." So we can have About the role (includes intro and team description), Responsibilities, Requirements, Benefits. We need to ensure we don't create sections with filler text. Benefits: we have "offering 401k, generous time off and, as part of a global brand, huge potential for career development." That's specific enough. We must not include "commensurate with experience" etc. Not present. Now craft HTML. Structure:
Closing Date: Friday 2nd October 2026
About the role
Fueled by bold ambition. The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility. This role serves as the first point of contact for all IT-related issues, ensuring timely resolution, excellent service, and a seamless technology experience for our team. This position is highly customer-focused and will partner closely with our global IT colleagues to support a modern, high-performance end-user environment across Windows, macOS, iOS, and Microsoft 365.
A team like no other.The Cadillac Formula 1® Team challenges conventions and redefines success through bold ambition, cutting-edge innovation, and an unwavering commitment to precision and excellence—on and off the track.
But we might combine into one paragraph. However we need to preserve all substantive info; splitting is fine. Better: onecontaining the whole description (including team description). But we have two sentences separated by a period; we can keep as one. Let's craft:
About the role
Fueled by bold ambition. The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility. This role serves as the first point of contact for all IT-related issues, ensuring timely resolution, excellent service, and a seamless technology experience for our team. This position is highly customer-focused and will partner closely with our global IT colleagues to support a modern, high-performance end-user environment across Windows, macOS, iOS, and Microsoft 365. A team like no other.The Cadillac Formula 1® Team challenges conventions and redefines success through bold ambition, cutting-edge innovation, and an unwavering commitment to precision and excellence—on and off the track.
Now Responsibilities: we need to extract bullet list from the block after "Provide Tier 1 to Tier 3 level support..." etc. The responsibilities are a series of sentences separated by line breaks? Actually they are continuous sentences but we can treat each as a list item. List: - Provide Tier 1 to Tier 3 level support from supporting hardware, software and account related issues to troubleshooting networking equipment and physical servers - Create, triage, prioritize, and resolve IT support tickets within the ITSM platform, ensuring accurate documentation of actions and resolutions - Lead the onboarding and offboarding process, including device preparation, account setup, permissions, and collection/revocation of equipment and access. - Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and core software (Windows 10/11, macOS, iOS) - Provide hands-on assistance to end users, including basic training, walkthroughs, and best-practice guidance - Manage user access and security permissions across various systems and applications - Maintain up-to-date documentation of IT assets, configurations and software licenses - Partner with global IT teams on escalations and more complex issues requiring higher-level technical expertise - Participate in an on-call rotation to provide after-hours support during peak periods, critical events, or major incidents We need to put each in- .
Now Requirements: after "Requirements What do we need from you?" then bullet list.
List items:
- Experience in IT support/service desk roles within fast-paced technical environments
- Strong knowledge of Windows 10/11, Microsoft 365, and experience supporting macOS/iOS devices
- Experience with Microsoft 365 Admin center including, Intune, Entra, Mobile Device Management, User and device management.
- Experienced with Active Directory, group policy, DHCP and DNS
- Skilled in PowerShell scripting, with understanding of patch management, LAN/WAN fundamentals, and basic firewall/server concepts
- Familiar with ITIL-aligned service management processes and best practices
- Excellent troubleshooting, communication, and customer-service skills with a proactive, "can-do" attitude and strong workload-prioritization abilities
- Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) and experience in motorsport, aerospace, or engineering environments preferred
- Please note: This role is subject to U.S. export control restrictions. Successful candidates must either be a U.S. Person (defined by U.S. law as U.S. citizen, U.S. permanent resident, asylee, or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization
We need to keep that note as a requirement.
Now Benefits: from "A team like no other..." we already used team description; but benefits sentence: "This includes offering 401k, generous time off and, as part of a global brand, huge potential for career development." We need to include that as Benefits.
We should not duplicate the team description; we already used that sentence in About the role. But we can still include benefits separately.
Thus Benefits section:
- 401k
- Generous time off
- Huge potential for career development as part of a global brand
- for list of benefits. The sentence includes three items separated by commas. We can split into list items but must preserve meaning. It's okay to split as long as we don't lose detail. Provide each item as separate
- . That's fine.
Now we need to ensure we didn't include boilerplate: EEO, equal opportunity, scam warning, etc. We removed those.
Now output only HTML fragment.
Let's construct:
Closing Date: Friday 2nd October 2026
About the role
Fueled by bold ambition. The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility. This role serves as the first point of contact for all IT-related issues, ensuring timely resolution, excellent service, and a seamless technology experience for our team. This position is highly customer-focused and will partner closely with our global IT colleagues to support a modern, high-performance end-user environment across Windows, macOS, iOS, and Microsoft 365. A team like no other.The Cadillac Formula 1® Team challenges conventions and redefines success through bold ambition, cutting-edge innovation, and an unwavering commitment to precision and excellence—on and off the track.
Responsibilities
- Provide Tier 1 to Tier 3 level support from supporting hardware, software and account related issues to troubleshooting networking equipment and physical servers
- Create, triage, prioritize, and resolve IT support tickets within the ITSM platform, ensuring accurate documentation of actions and resolutions
- Lead the onboarding and offboarding process, including device preparation, account setup, permissions, and collection/revocation of equipment and access.
- Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and core software (Windows 10/11, macOS, iOS)
- Provide hands-on assistance to end users, including basic training, walkthroughs, and best-practice guidance
- Manage user access and security permissions across various systems and applications
- Maintain up-to-date documentation of IT assets, configurations and software licenses
- Partner with global IT teams on escalations and more complex issues requiring higher-level technical expertise
- Participate in an on-call rotation to provide after-hours support during peak periods, critical events, or major incidents
Requirements
- Experience in IT support/service desk roles within fast-paced technical environments
- Strong knowledge of Windows 10/11, Microsoft 365, and experience supporting macOS/iOS devices
- Experience with Microsoft 365 Admin center including, Intune, Entra, Mobile Device Management, User and device management.
- Experienced with Active Directory, group policy, DHCP and DNS
- Skilled in PowerShell scripting, with understanding of patch management, LAN/WAN fundamentals, and basic firewall/server concepts
- Familiar with ITIL-aligned service management processes and best practices
- Excellent troubleshooting, communication, and customer-service skills with a proactive, "can-do" attitude and strong workload-prioritization abilities
- Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) and experience in motorsport, aerospace, or engineering environments preferred
- Please note: This role is subject to U.S. export control restrictions. Successful candidates must either be a U.S. Person (defined by U.S. law as U.S. citizen, U.S. permanent resident, asylee, or refugee) or a non-U.S. Person who is eligible to obtain any required export control
Benefits
or list items. Using