IT Support Technician - Redeployment

Starting wage: $19.00 per hour. Position is on-site at St. Peters, MO. No nights, no mandatory overtime, no weekends.

About the role

As one of the largest IT asset disposition companies in the world, EPC is devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations globally. You will play a vital role in supporting our mission and ensuring operational excellence.

Responsibilities

• Receive incoming shipments, erase client data using SecureTrack, and perform reset procedures to remove client data from IT equipment.
• Clean and audit IT equipment, remove asset tags and other stickers, install Windows, and install OS onto enterprise equipment.
• Prepare equipment for redeployment and enter details of computer assets into the database, including shipping details, make and model, serial number, hardware specs, condition of hardware, SecureTrack details, and post-configuration details.
• Identify functional condition of server, networking, and PC hardware through bench testing.
• Deploy Windows using Windows Deployment Services.
• Perform basic PC troubleshooting and repair.
• Ensure all customer data has been removed from IT equipment.
• Upgrade IT equipment to meet customer requirements, including hardware and software.
• Communicate with customers regarding order status, upgrades, and other inquiries.
• Test, sort, pack, or unpack IT equipment.
• Meet minimum production requirements after a training period.
• Assist other departments in the St. Peters warehouse as needed, including shipping and audit departments.

Requirements

• High School Diploma or GED.
• Hands-on IT experience troubleshooting, diagnosing, and resolving technical hardware and/or software issues.
• Able to quickly adapt to new policies and procedures regarding client-specific needs.
• Excellent written and verbal communication skills.
• Basic computer skills with the ability to type at least 40 WPM and perform frequent data entry.
• Includes sitting, standing, bending, twisting, and the ability to lift and/or move up to 25 pounds, occasionally up to 50 pounds with or without reasonable accommodation.

Preferred Qualifications

• Install and rebuild user computers, including hardware, peripherals, and system configurations, in accordance with IT policies.
• Relevant certifications (e.g., CompTIA A+, Server+, Microsoft MCP/MCSE).
• Working knowledge of Windows OS and typical end-user hardware and software, including imaging.
• At least 6 months of experience as an EPC Technician with familiarity using the Iinvision Inventory Software.

Benefits

• Competitive pay.
• 401K with matching contributions.
• Immediate PTO eligibility and paid holidays.
• Full medical, dental, and vision benefits for you and your family.
• Company-sponsored short-term, long-term disability, and life insurance plans.
• Career advancement opportunities.
• Employee equipment discounts.
• Extensive training and development programs.
• Company volunteer opportunities.
• An exciting career where every day is different.
• A dedication to work/life balance and a holistic approach to employee support.
• EPC Veteran Advantage: additional Veteran bonus after 90 days of employment for eligible individuals who are currently serving or have served in the U.S. Armed Forces.

Schedule

Monday–Friday, 6:00 AM–2:30 PM (40 hours per week).