IT Support Technician (level 1 or 2)

About the role

Join Harvest Tech Solutions, a leading provider of innovative IT solutions, as an IT Support Technician. We are seeking a talented individual to troubleshoot and resolve technical issues, prepare hardware, maintain computer systems, and administer network environments. If you're passionate about delivering top-notch IT support and thrive in a remote work environment, we want to hear from you.

Job Location: On-site. Job Type: Full-time.

Responsibilities

• Provide IT support to remote clients, diagnosing and resolving technical issues promptly and efficiently.
• Document all troubleshooting steps taken to resolve issues, ensuring clear and comprehensive records.
• Prepare and ship computers and other hardware directly to users
• Maintain and optimize computer systems and network environments to ensure maximum performance and reliability.
• Maintain Windows Desktop OS and Windows Server OS
• Perform network administration tasks, including configuration and management of firewalls, switches, and Access Points.
• Administer email systems, ensuring seamless communication channels for clients including Office 365 administration.
• Administer user permissions including AD, Entra ID, SharePoint file permissions.
• Create and maintain clear and organized IT documentation for reference and training purposes.
• Provide weekend on-call support as needed, remaining available to respond to IT issues requiring timely attention outside of the regular Monday–Friday work schedule.

Requirements

• Proven experience in providing remote IT support, troubleshooting hardware and software issues.
• Strong understanding of network security principles and best practices.
• Experience in email administration, including configuration and maintenance of Office 365 environments.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a remote team environment.
• Detail-oriented with a focus on delivering high-quality solutions.
• Ability to be available for weekend on-call support and respond to IT issues requiring timely attention as needed.

Qualifications

• Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).
• Bachelor’s degree in computer science or equivalent