IT Support Technician - Level 1

IT Support Technician Frontline, LLC — Los Angeles, CA Full-time hourly 35-37 hours per week $28 - $30 per hour. On-site at a client location The role Frontline is hiring an IT Support Technician to work on-site full time at one of our clients — a nonprofit in the Sunland-Tujunga area. You will be their day-to-day IT support and the person on campus who knows how everything is set up. The work is concrete and has a clear finish line. A new employee starts Monday and needs accounts and a laptop ready. Someone's computer failed and needs replacing today. Staff can't do their jobs when technology gets in the way, and you are the reason it doesn't. You will be based primarily at the Sunland campus, with occasional travel to satellite offices in Foothill, Van Nuys, West Hollywood, or Upland. Work-related driving on the clock is reimbursed at $0.70 per mile. What You'll Do Set up new employees end to end — create their accounts and access, then build and deliver their laptop and mobile deviceReplace and upgrade computers, moving users and their data onto new hardwareClose out accounts and access when employees leaveHandle daily support: password and multi-factor resets, lockouts, printers, VPN, network drives, and application issuesKeep documentation and equipment records accurate, and write clear notes on every ticket Who you are Must possess strong IT troubleshooting skillsOutstanding customer service skillsAbility to discuss technical information with non-technical individualsAbility to handle urgent IT support needs in a calm, respectful, and efficient mannerExcellent work ethic and commitment to job responsibilitiesDisplays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionallyHelpful: CompTIA A+, ticketing or RMM experience, mobile device management, basic networking, bilingual English/Spanish Before you start Because of where you will be working, this role requires a motor vehicle report, a pre-employment physical, drug screening, and TB test, Live Scan fingerprinting and background clearance, and a behind-the-wheel driving assessment. Once everything clears, you will complete CPR/First Aid certification, orientation, and de-escalation training during your first days. Requirements Two or more years in hands-on IT support, or a strong technical foundation with real setup experiencePrior experience where you had to configure, deploy, troubleshoot and resolve issues related to software, hardware, peripheral devices, servers, networks and other applications specific to the end usersExperience creating user accounts in Active Directory, Microsoft 365 / Entra ID, or Google WorkspaceComfortable building and troubleshooting Windows computers, including domain joinBasic macOS familiarity, or the ability to get there quicklyClear communication — you will be working with staff in person all dayFrequently required to sit and stand for extended periods of time and use hands to operate computer keyboard, mouse, telephone and basic office equipment. Normal Office, light work (lift up to 50 lbs)Attend onboarding with our Learning & Development team and complete additional mandated training, including CPR/First Aid certification, New Employee Orientation, and verbal de-escalation trainingA valid California driver's license with at least three years of clean driving history, and a reliable personal vehicleAbility to pass a background check