IT Support Technician | Legends Global Merchandise

Essential Functions

• Administers and supports end-user devices, including desktop and laptop computers, Macintosh workstations, mobile devices, IP phones, printers, and networking equipment.
• Prepares, maintains, tests, and supports point-of-sale systems, including mobile devices, credit card terminals, printers, wireless networking equipment, and Internet connectivity for scheduled events, stadiums, and retail locations.
• Supports end-user applications, including third-party and custom applications, and performs software installations and upgrades.
• Responds to user support requests received via telephone, e-mail, or in person, and resolves incidents per established policies, procedures, and service-level agreements.
• Escalates user support issues as necessary and appropriate, when unable to resolve within established service level agreements.
• Maintains ticketing system, asset management program, and knowledge base for user support issues and hardware/software inventory.
• Buils and maintains standard computer images of operating systems, software applications and configurations for physical and virtual desktops.
• Prepares and upgrades computer equipment for employees, including setup, installation of software, and configuration of standard settings in accordance with policies and procedures.
• Performs basic system administration tasks including account provisioning and removal, e-mail setup, and maintenance of e-mail distribution lists, security groups, and individual system and directory permissions.
• Provides training and instruction to end-users on systems, applications, security, policies, and procedures applicable to individual job functions in order to maximize end-user productivity.
• Support the setup, configuration, and closing of new and temporary retail sales locations.
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network.
• Provide on-site support for local and/or special events (with travel required as needed).
• Provides after-hours, on-call support for end-users as assigned.
• Supports special projects, requests, and other duties as assigned.

Qualifications

• Education & Experience: 2-year degree in related field, or minimum of 2 years work experience in help desk, desktop, application, or point-of-sale support.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

• Location: On Site Indianapolis, IN
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.