IT Support Technician - IT Service Desk

Responsibilities

• Handles user problems via the phone or web tickets.
• Does basic troubleshooting for customers using provided tools.
• Identifies, researches, and resolves technical problems.
• Documents, tracks, and monitors problems to ensure a timely resolution.
• Responds to telephone calls, email, and personnel requests for technical support.
• Attends team meetings and communicates issues that arise appropriately.
• Works under immediate supervision.

Requirements

• Currently enrolled in applicable, accredited program.

Qualifications (Preferred)

• Working Conditions and Physical Demands: Intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects. The worker is required to function in narrow aisles or passageways. The worker is subject to hazards such as climbing a ladder.
• Physical Requirements: Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking.