IT Support Technician – Elections / Voting Equipment Elections Support Specialist (EVID)

Responsibilities

• Technical support during Early Voting and Election Day.
• Performing a variety of technical troubleshooting for EViDs, Ballot-on-Demand (BOD) Printers, DS200, Expressvote, and MiFi's.
• Diagnosing and resolving hardware or software issues related to network connectivity.
• Maintaining functional voting equipment and systems (EViD, DS200, ExpressVote, Ballot printers, and smartphone).
• Troubleshooting network connectivity issues.
• Compiling data on election equipment (serial numbers) per assigned Early Voting site.
• Answering support calls on mobile phones.
• Resolving support tickets via mobile chats (Teams).
• Providing Election Day EViD support (troubleshoot any EViD issues).
• Diagnosing, resolving, and documenting hardware and software issues.
• Ensuring consumables are maintained (Ballot paper, toner, and drums).
• Preparing reports such as inventory updates and job status reports, as required.

Qualifications

• Registered voter (preferred).
• Strong communication skills, both verbal and written.
• Ability to understand and carry out oral and written instructions.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to work both independently and within a team environment.
• Ability to prioritize and multi-task.
• Ability to perform data entry upon request.
• Ability to problem solve.
• Basic knowledge in electrical setup and battery backups for computer equipment.
• Proficiency with Microsoft Office (Outlook, Word, Excel, MS Teams).
• Technical savvy (preferred).