IT Support Technician
At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer’s needs. At PTR, we don’t just rent trucks—we partner with our customers to drive efficiency and success on every job site.
About the role
The IT Support Technician will be responsible for providing technical assistance with computer systems, hardware, software, and network issues. This role requires a strong problem-solving mindset and excellent communication skills to assist users both remotely and on-site. The ideal candidate is passionate about technology and eager to help others navigate technical challenges.
Location: Onsite in Fort Worth, TX
Responsibilities
- Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person.
- Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
- Install, configure, and upgrade software and hardware components as needed.
- Perform troubleshooting to identify network and connectivity issues, escalating when necessary.
- Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities.
- Guide users on best practices for IT system usage and security.
- Set up and configure new user accounts, hardware, and software as per company standards.
- Support the IT team in maintaining, analyzing, and improving internal systems.
- Stay up to date with industry developments and recommend upgrades or improvements.
- Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently.
Requirements
- Associate degree or higher in Information Technology, Computer Science, or related field preferred or equivalent experience.
- 1-3 years of experience in a technical support or help desk role.
- Previous experience with ticketing systems (i.e., ServiceNow, Fresh Service, or ManageEngine).
- Ability to work independently, manage time effectively, and prioritize tasks.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes.
- Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Strong problem-solving skills and attention to detail.
Nice to have
- CompTIA A+, Network+, or equivalent certifications.
Pay
This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment.
Benefits
- Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare).
- 401(k) matching and long-term financial planning support.
- Paid time off so you can recharge.
- Life, accidental death, and disability coverage.
- Ongoing learning and development opportunities.
- On-site CrossFit-style gym with a full-time personal trainer offering group classes, virtual personal training, personalized workout plans, and nutrition coaching.
- PTR Swag & Uniform/Boot Allowance.
- On-site Micro-Markets stocked with snacks and essentials.
- Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment, plus additional partner and vendor discounts.
Culture & Connection
- PTR Field Days & Team Events.
- The Extra Mile Recognition Program.
- PTR Text Alerts & Open Communication.
We partner with the Predictive Index behavioral assessment tool to support hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.