IT Support Technician

Job Title: IT Support Technician – Windows 10 to Windows 11 Device Conversion Location: Montgomery, Alabama (Local Candidates Only) Employment Type: Contract (3 months + possibility of extension) Schedule: Full-Time, 40 Hours per Week Typical Hours: Monday–Friday, 8:00 AM – 4:30 PM (occasional schedule adjustments may occur) Start Date: ASAP Position Overview We are seeking a dependable and professional IT Support Technician to assist with a large-scale device conversion project in Montgomery, Alabama. This role will support the transition of organizational devices from Windows 10 to Windows 11. The ideal candidates will have basic technical skills, strong customer service abilities, and a reliable, professional presence when working directly with end users. This is a hands-on support role focused on device preparation, deployment, and assisting end users with the transition from their existing equipment to upgraded systems. Key Responsibilities Support the migration of laptops and devices from Windows 10 to Windows 11Prepare and configure devices by connecting them to required systems and allowing automated upgrade processes to runDeliver upgraded devices to end users and assist with the transition from their old computersGuide users through closing out their existing device and getting started on their upgraded deviceProvide basic help desk–level technical support during the transition processEnsure devices are properly set up, connected, and functioning before handing them off to end usersMaintain professionalism and clear communication when assisting staff during device transitionsFollow project procedures and documentation to ensure smooth device conversion Qualifications Basic technical aptitude and familiarity with Windows-based laptopsStrong reliability and ability to consistently show up on time and complete assigned tasksGood communication skills when working with end usersAbility to follow technical processes and instructions during device deploymentComfortable handling and transporting laptops and related equipmentAbility to work onsite in Montgomery, Alabama (local candidates only)Prior help desk, desktop support, or IT support experienceExperience with device deployment, imaging, or operating system upgradesHealthcare industry experience is preferred but not required Additional Information This is a six-month contract role supporting a structured device upgrade projectThere may be potential for permanent employment based on performance and organizational needsOccasional schedule adjustments may occur depending on project requirements