IT Support Technician
GAINOR · New Rochelle, NY · 1 mo ago
Information Technology$30–$35/hrTemporary
What You’ll Do
- Act as the first point of contact for employee technology support needs
- Diagnose and resolve issues involving computers, operating systems, applications, and printers
- Configure devices and system access for new hires, including workstation setup and account provisioning
- Install and update approved software on user machines
- Record and manage requests in the service ticketing system
- Prioritize support issues and escalate more complex technical problems when needed
- Guide employees through troubleshooting steps and basic system use
- Identify recurring problems and share feedback to improve IT operations
Success Looks Like
- Employees receive timely support that minimizes disruption to their work
- Support tickets are accurately documented and resolved within expected timeframes
- New hires receive properly configured devices and system access on day one
- Issues are resolved efficiently with fewer repeat incidents
- Users have a positive experience when seeking IT assistance
- Clear documentation supports collaboration across the IT team
Pay Rate Range
Pay Rate Range: $30-35 per hour, based on experience
Location
New Rochelle, NY – On site