IT Support Technician

About the role

Bolton & Menk is seeking an IT Support Technician to join our IT Work Group and provide firm-wide technical support. This position is based in our Mankato location and offers the opportunity to work with a talented team of professionals, making a lasting impact on the communities we serve. With over 75 years of experience, Bolton & Menk specializes in community infrastructure solutions across the Midwest, Southeast, and beyond.

Responsibilities

• Work with end users to identify and deliver required service levels.
• Construct, install, configure, test, and maintain customized configurations based on various platforms and operating systems.
• Collaborate with support technicians and specialists to ensure efficient operation of the company’s computing environment.
• Monitor and maintain on-site analysis, diagnosis, and resolution of complex problems for a variety of end users; recommend and implement corrective solutions, including off-site repair as needed.
• Assist in developing long-term strategies and capacity planning for meeting future systems needs.
• Support implementation of new projects and new installations.
• Maintain up-to-date knowledge of hardware, software, and equipment contracts and supervise contract-based installations.
• Liaise with third-party support and vendors if necessary.
• Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with these plans.
• Other duties as assigned.

Requirements

• Associate's degree and 1+ years of experience in a related computer field or 3+ years of relevant work experience.
• Excellent technical knowledge of network, software systems, and PC hardware and software.
• Hands-on hardware/software troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to fill multiple roles simultaneously.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Valid driver’s license and reliable transportation, as travel to various job sites may be required.

Skills

• Excellent time management, organizational, and problem-solving skills.
• Excellent attention to detail.
• Effective administrative skills.
• Effective prioritization and conflict resolution skills.
• Strong data processing skills.

Preferred Qualifications

• Experience with Windows Domain Administration.
• VMware administration experience.
• Security+ or similar certification.
• Experience with virus and malware protection solutions.
• Azure administration experience.
• Power Platform administration experience.

Pay

Salary range: $55,000 – $72,000, depending on years of experience and credentials.

Benefits

• Competitive compensation plan with overtime compensation available to most employees.
• Discretionary bonuses available to most employees.
• Employee Stock Ownership Plan (ESOP) with 100% company-paid contributions.
• 401(k) Match Program.
• Paid time off (PTO) and Volunteer Time Off (VTO).
• Six paid flexible company holidays and two floating personal holidays.
• Tuition reimbursement and parental leave.
• Short-term and long-term disability coverage.
• Dependent care reimbursement.
• Employee assistance program.
• Health, dental, vision, and life insurance.
• Flexible spending account.