IT Support Tech

About the role

Mister Car Wash is the nation's largest and fastest growing multibillion dollar car wash company with over 500 locations in 21 states. As an IT Support Technician, you will provide comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively, contributing to system deployment, infrastructure reliability, and documentation.

Responsibilities

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalate where necessary.
• Foster relationships with end users through responsive communication and issue resolution.
• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.
• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.
• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Requirements

• High school diploma or GED required.
• Associate’s degree in Information Technology or a related field preferred.
• Minimum of 2 years of experience in IT support or a related technical role.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.
• Up to 25% travel required.

Qualifications

• CompTIA Fundamentals +, CompTIA A+, or comparable certifications (preferred).
• Strong desire to learn and grow in a technical environment.
• Excellent customer service and organizational skills.
• Effective written and verbal communication abilities.
• Ability to multi-task and manage time efficiently.
• Proficiency in supporting diverse networks and IT systems.
• Willingness to travel frequently and adjust to changing schedules.

Benefits

• Medical, vision, and dental insurance.
• Paid time off (PTO).
• 401k retirement plan.
• Modern office space in downtown Tucson.
• On-site fitness gym and bike share.
• Employee game room and lounge.
• Free unlimited Wash Club membership.