IT Support Specialist Workstation Administrator

Norbeck Technologies provides high-quality IT infrastructure support, cybersecurity, and administrative solutions to DoD and Federal Government agencies. We are seeking a reliable, customer-focused IT professional to support the Army Transition Assistance Program (TAP) at Fort Riley, Kansas.

About the role

In this position, you will provide Tier 1 and Tier 2 IT support, manage workstation configurations, maintain Active Directory accounts, and resolve hardware and software issues to keep TAP operations and transition counseling computer labs running smoothly.

Responsibilities

• Provision, configure, troubleshoot, and maintain desktop PCs, thin clients, laptops, high-volume laser printers, and peripherals across the TAP facility at Fort Riley.
• Manage user accounts, permissions, and security groups within Active Directory; assist staff and transitioning service members with CAC/PKI access and software issues.
• Install, patch, and support Microsoft Windows Enterprise OS build standards, including Army Gold Master (AGM) configurations and DoD Secure Host Baseline (SHB).
• Diagnose local network connectivity, IP addressing, switch patch connections, and peripheral device interfaces.
• Log, update, and resolve service requests and technical incidents in a timely manner within the government ticketing system.
• Ensure all workstations comply with DoD cybersecurity guidelines, Army NetOps standards, and IAT Level II baseline requirements.

Requirements

• Active DoD Secret Security Clearance (required at time of application).
• Active CompTIA Security+ CE (or equivalent DoD 8570.01-M / 8140 IAT Level II baseline certification).
• Minimum 2–4 years of desktop support, workstation administration, or helpdesk experience.

Skills

• Microsoft Windows 10/11 Enterprise OS administration.
• Active Directory user/computer account management.
• Hardware diagnostic skills (desktops, printers, multi-function devices, scanners).
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent customer service, strong written and verbal communication, and ability to work independently on-site.

Preferred Qualifications

• Prior experience supporting IT operations on a U.S. Army installation (preferably Fort Riley) or DoD enterprise environment.
• Familiarity with Army Gold Master (AGM) workstation builds and Army NetOps standards.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid Time Off (PTO) and paid Federal Holidays.
• 401(k) Retirement Plan.

Schedule

Day Shift (Monday – Friday), 100% on-site at client facility in Fort Riley, KS.

Competitive salary based on experience.