IT Support Specialist (Top Secret Clearance required)

Responsibilities

• Planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.
• Diagnosing and resolving problems in response to customer reported incidents.
• Planning and analysis of work processes.
• Researching and reporting trends and patterns of problems.
• Developing training materials and performing computing/information system training sessions.
• Developing and maintaining problem tracking databases.
• Installing, troubleshooting, and maintaining hardware and software.
• Performing backup and recovery operations.
• Consulting with users to identify needs and requirements.
• Conducting feasibility studies and trade-off analyses.
• Ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices.
• May be required to support DLA’s eProcurement system(s).

Requirements

• MUST possess a current/active Top Secret Security Clearance.
• MUST possess one of the following Computing Environment certifications: MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSA: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, GCWN.

Qualifications

• Six (6) years of progressive experience in the field of Information Processing.
• Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions.
• Two (2) of which are concentrated, hands on experience in installing Security.

Skills

• Technical proficiency in hardware and software solutions.
• Experience in information security and cybersecurity.
• Ability to conduct feasibility studies and trade-off analyses.
• Strong problem-solving and analytical skills.
• Effective communication and training abilities.

Pay

N/A

Schedule

N/A

Benefits

N/A

Stellar Innovations & Solutions Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.