IT Support Specialist - New York

Responsibilities

• Responding to helpdesk inquiries and resolving software/hardware issues.
• Monitoring system performance and reporting errors.
• Sets up and maintains employee equipment (adds, moves, changes).
• Performs minor hardware/software repairs and maintains inventory records.
• Diagnoses technology issues through manuals and user interaction.
• Refers major issues to vendors or managers.
• Trains users on hardware/software usage.
• Recommends system improvements to supervisors.
• Supports IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
• Participates in after-hours and weekend helpdesk support.
• Championing sustainable work practices and fostering a green workplace culture.

Requirements

• The ideal candidate will be eager to provide top-tier customer service to our internal clients and stakeholders.
• Advanced knowledge in PC components and an intermediate understanding of Microsoft networking protocols.

Qualifications

• Technical or Associate’s degree or equivalent education/experience.
• Minimum of 2 years’ experience in IT support.
• Experience with electronic helpdesk systems.
• Microsoft and/or Cisco certifications preferred.
• Exposure to scripting languages and telecommunications systems.
• Familiarity with remote access technologies.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication on technical matters.