Support Engineer I (NYC)

Work Directly with Customers

You will work directly with Replit customers via support tickets to solve technical product issues, identify bugs, and provide technical guidance while meeting ticket volume, quality, and resolution time targets.

Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.

Contribute to internal tooling, automation, and the Support team's Knowledge Base

Support customer-facing communications for outages and incidents.

Swiftly report ongoing bugs for Engineering to triage and fix.

Required Skills and Experience

• 1-2+ years of prior experience in software development or relevant technical support experience.
• Experience with support tools and ticketing systems (e.g. Zendesk, Linear, Slack).
• Basic to intermediate debugging skills with JavaScript, Python, or similar languages.
• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
• Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
• Proactively ask questions when encountered with the unknown.
• An ownership-driven mindset and genuine empathy for customers building on Replit.

Bonus Points

• Has used Replit in the last 3 to 6 months.
• Experience working with IDEs, terminals, or other common developer tools.
• Experience with AI tools (Claude, ChatGPT, etc.).

This is a Full-Time Role

The role has an in-office requirement. Full-Time Employee Benefits Include:

• Competitive Salary & Equity
• 401(k) Program with a 4% match (US Only)
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Flexible Time Off (FTO) + Holidays
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement (In-Office Only)
• Quarterly Team Gatherings
• In Office Amenities (In-Office Only)