IT Support Specialist – New Hire Onboarding & Software Access

About the role

Rite Care is a home healthcare and telehealth company serving patients in New Jersey and New York. We need someone to own one specific thing: making sure every new hire can actually log into everything on day one.

Responsibilities

• Creating and provisioning accounts for new staff across all of our platforms (EMR/EHR, scheduling, communication, time tracking, and more)
• Coordinating with third-party IT vendors and software support teams to get accounts created, licenses assigned, and access issues resolved
• Walking new hires through their first logins — MFA setup, password resets, browser and app installs — so they arrive at training ready to work, not stuck at a login screen
• Screening job applicants for technical readiness: internet speed, computer specs, headset, backup power/connection, and quiet workspace
• Handling ongoing access and login support for existing staff as issues come up
• Keeping clean records of who has access to what, and removing access when someone leaves

Requirements

• Prior experience with user account setup, IT helpdesk, or onboarding support
• Comfortable being the person who follows up — a lot of this job is politely chasing a vendor until the account is actually created
• Clear written and spoken English; you'll be walking non-technical people through technical steps
• Patient and calm with people who aren't tech-savvy
• Organized and detail-oriented — one missed account means a new hire sits idle on day one
• Reliable high-speed internet, a working computer, headset, and a quiet place to work
• Available during 9am–5pm EST

Nice to have

• Experience with healthcare software (EMR/EHR systems), or with tools like Connecteam, Airtable, or VoIP phone systems
• Familiarity with HIPAA and handling access to systems containing patient information

Why this role

This starts as an onboarding and access role, but it will grow. For the right person, there's room to take on broader systems and operations responsibilities over time. We'd rather find someone we can invest in than fill a seat.