IT Support Specialist - Mesa 1

Responsibilities

• Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers, monitors, and audio-visual equipment
• Respond promptly to service requests ensuring timely resolution and appropriate escalation when necessary
• Diagnose and resolve complex technical issues, including network connectivity problems, application errors, server/workstation configuration issues, and other advanced hardware failures
• Utilize remote access tools to support and troubleshoot end-user devices and systems
• Communicate technical concepts clearly to users with varying levels of technical proficiency, providing effective and user-friendly solutions
• Ensure processes and equipment adhere to safety regulations and industry standards
• Contribute to internal knowledge base by documenting solutions, best practices, and recurring issues
• Perform basic system administration tasks, including user account management, permissions updates, and software patching
• Maintain accurate inventory records for hardware and software assets
• Implement and maintain imaging processes to streamline workstation deployment and device management
• Monitor system performance and identify potential issues before they impact users
• Implement and maintain imaging processes to streamline workstation deployment and device management
• Perform other job duties as assigned

Requirements

• 5+ years of experience in IT or Help Desk environments
• Strong understanding of Windows operating systems, network infrastructure, and troubleshooting methodologies
• Experience with Active Directory, Microsoft Azure, Office 365 and other common enterprise management tools
• Excellent written and verbal communication with ability to clearly explain technical concepts to users
• Provide a positive user experience and customer service focus by resolving issues efficiently and professionally
• Able to manage multiple priorities and adapt in a dynamic, fast-paced business environment
• Proven ability to work both independently and collaboratively within a team setting
• Familiarity of Jira Service Management or similar ticketing systems preferred
• Relevant certifications such as CompTIA A+, Security+, Network+, Microsoft Certified Desktop Support Technician or equivalent are a plus