IT SUPPORT SPECIALIST - KYTV/KSPR

Gray Media is a growing multimedia company headquartered in Atlanta, Georgia, and the nation’s largest owner of top-rated local television stations and digital assets. The portfolio includes 117 full-power television markets reaching approximately 37% of U.S. television households, with 80 markets featuring the top-rated station and 100 markets ranking first or second in average all-day ratings. Gray also owns the largest Telemundo Affiliate group (46 markets), Gray Digital Media (a full-service digital agency), video production companies Raycom Sports, Tupelo Media Group, and PowerNation Studios, and studio production facilities Assembly Atlanta and Third Rail Studios.

KYTV, one of the highest-rated NBC affiliates in the country, is located in the heart of the Ozark Mountains. The station is deeply involved in its community and offers employees opportunities for growth. The area boasts natural beauty, excellent schools and healthcare, a low cost of living, big-city entertainment, and a low crime rate.

About the role

KYTV is seeking a skilled and customer-centric IT Support Specialist to join our technology team. In this role, you will serve as the first line of support for employees, ensuring seamless operation of hardware, software, and network systems. Your work will directly empower teams to deliver high-quality media to the communities we serve.

Responsibilities

• Provide prompt, professional technical assistance for hardware, software, operating systems (Windows/macOS), and mobile devices.
• Install, configure, and maintain workstation software, peripherals, virtual servers, network connections, and system backups.
• Onboard new employees by setting up accounts, permissions, and workstation hardware.
• Diagnose and resolve network, printer, and application issues; escalate complex problems to senior engineering teams when necessary.
• Maintain accurate IT inventory records and document technical support guides and procedures.

Requirements

• 2+ years of experience in an IT helpdesk, desktop support, or technical support specialist role.
• Solid understanding of Windows and macOS operating systems, Active Directory, Office 365, networking protocols, and virtual servers.
• Willingness to collaborate with the engineering department on system deployments and corporate IT projects.
• Excellent interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical users.
• Strong analytical and troubleshooting abilities with a proactive approach to resolving technical issues.
• Valid driver’s license and good driving record (will be reviewed).
• Ability to be on-call.
• Highest level of discretion when handling confidential information.