IT Support Specialist | IT Services

About the role

As an IT Support Specialist with IT Services, you’ll help employees across Valley stay connected, productive, and supported by resolving technical challenges and maintaining the systems they rely on every day. From troubleshooting hardware and software issues to supporting enterprise applications and cybersecurity practices, your expertise will help ensure our teams can focus on what matters most: serving our clients.

The IT Support Specialist provides advanced service desk support for various enterprise applications, networking, workstation operating systems, and hardware. The Specialist maintains professional relationships and delivers efficient on‑site and remote support to users throughout the company.

Responsibilities

• Provide accurate, efficient, and professional customer service while maintaining professional relationships with Valley staff, customers, and stakeholders.
• Support laptops, desktops, multifunction printers, and other peripheral hardware.
• Support Windows 10/11, iOS, and Android operating systems.
• Support Active Directory and Microsoft printer management applications.
• Support Microsoft 365 applications such as Word, Excel, Outlook, SharePoint, and OneDrive.
• Assist with network connectivity issues and troubleshoot various software application and hardware component issues.
• Support MFA and MDM enrollment of mobile devices.
• Support Slack, Adobe, AnyConnect (VPN), and other endpoint software.
• Support the WebEx collaboration suite and other communication applications.
• Document incidents and solutions within Zendesk ticketing system and contribute to knowledge‑base articles.
• Maintain asset inventory and ensure its accuracy.
• Continuously and independently learn new skills and seek solutions that improve the organization’s technical effectiveness and efficiency.
• Follow HIPAA requirements, identify security risks, and enforce policies and procedures.
• Participate in weeknight and weekend on‑call support rotations.

Requirements

• Education: None required (see preferred qualifications).
• Experience: Minimum two years in an IT technical support role.
• Licenses/Certificates: Driving position requires a minimum age of 21 and a current driver’s license.

Preferred Qualifications

• IT training certificates.
• Previous experience with SentinelOne, Slack, Adobe, AnyConnect, or comparable applications.
• Experience with WebEx or comparable video‑conference solutions and hardware.
• Knowledge of network connectivity and services such as IP addressing, DNS, DHCP, etc.
• Understanding of networking basics such as cabling, VLANs, trunks, etc.
• Understanding of Meraki security appliances, switches, and wireless access points.
• Microsoft print management services with Uniflow or comparable services.
• Device and application security knowledge, including best practices.

Pay

Range starts at $22.00 per hour (pay is calculated based on years of related working experience).

Schedule

Monday – Friday, 8:00 am – 5:00 pm with on‑call shifts. Weeknight and weekend on‑call support rotations are required.

Benefits

• Compensation: Tenure‑based service increases, performance bonuses, and On‑Demand Pay for early access to earned wages.
• Time Off: 15 days of accrued paid time off annually (increasing by one day each year of service), 10 paid holidays, 2 wellness days, and paid parental leave.
• Health & Insurance: Medical, dental, vision, life, and disability insurance for full‑time and part‑time team members (30+ hours/week), plus voluntary options such as accident, hospital indemnity, critical illness, financial protection, and pet insurance. Basic Life, Accidental Death & Dismemberment, and Long‑Term Disability at no cost.
• Health Savings & Reimbursement: Up to $2,000 (individual) or $4,000 (family) reimbursement through Garner HRA; optional pre‑tax HSA contributions with company match up to $900 (individual) or $1,800 (family).
• Retirement: 401(k) plan with pre‑tax and Roth contributions and company match up to 6 % of annual salary.
• Professional Development: Tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing‑education reimbursement, and paid time for continuing education.