IT Support Specialist Intern

About the role

We Are Seeking Team Gilbert has an exciting opportunity for two (2) Information Technology (IT) Support Specialist Interns.

Responsibilities

• Partner with business partners about front-line support and resolution of hardware and software-related issues.
• Service, install, and maintain various computers, laptops, peripherals, and other related equipment throughout the Town by means of troubleshooting, prevention, and repair.

Requirements

• Excellent customer service and communication skills to delight the customer.
• Ability to work collaboratively in a team environment that is customer-facing.
• Strong problem-solving skills and a solutions-oriented attitude are a must.
• Associate’s degree in technology or a closely related field.
• 1+ year of recent service desk experience with a variety of operating systems, software, hardware, applications and problem-solving for 1200+ users, computer repair experience, troubleshooting and staging of PC hardware and related equipment experience, and customer service.
• A+ Certification is desired but not required.
• Network+ Certification is desired but not required.
• Familiar with Microsoft Windows and Microsoft Office products (M365) and other relevant technologies.
• Familiar with Apple OS/IOS (MacBook Pro, iPhone, iPad).
• Skill in Active Directory network environments.
• Knowledge of InTune.
• Knowledge of MDM (Jamf, Maas360).
• Skilled in research methods and techniques for solving complex repair problems.
• Adept at installing, imaging, diagnosing, and/or resolving problems with personal computer hardware, related peripheral devices, software, and/or network services, and installing local and network-connected printers.
• Ability to troubleshoot and provide client support of network security, software, operating system, and/or system performance issues.

Qualifications

• Enrolled in an accredited college institution as an undergraduate student.

Skills

• N/A

Benefits

• N/A

Pay

• N/A

Schedule

• Part-time position, working up to 20 hours per week, with a work schedule during the hours of Monday - Thursday, 7 am - 6 pm.

Additional Information

• This position is an At-Will position and is FLSA Non-Exempt.
• The internship is for Fall 2026, with the potential to extend through the Spring 2027 semester, depending on interest and availability.
• The anticipated start date for this internship is August 17th, 2026.