IT Support Specialist in Gainesville, FL

About the role

The Collier Companies is seeking a highly motivated and technically skilled IT Support Specialist to join our onsite Information Technology team in Gainesville, FL. This role provides advanced Level II/III technical support for end users, endpoint systems, Microsoft cloud platforms, and enterprise applications. The ideal candidate will possess strong experience supporting Microsoft 365, Azure, endpoint management technologies, and mixed operating system environments. This position serves as a technical escalation resource for the Help Desk team and requires excellent troubleshooting, communication, and customer service skills in a fast-paced environment.

Responsibilities

• Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware
• Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)
• Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment
• Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune
• Utilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details
• Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control
• Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation
• Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives
• Maintain technical documentation, knowledge base articles, and standard operating procedures
• Monitor ticket queues and ensure service level expectations are consistently achieved
• Participate in system upgrades, deployments, migrations, and IT improvement initiatives

Requirements

• Minimum 3+ years of professional IT support experience in a corporate or enterprise environment
• Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments
• Strong technical knowledge of Windows 10 and Windows 11 administration and troubleshooting
• Experience with Microsoft Intune / Endpoint Manager and Azure Active Directory (Entra ID)
• Microsoft 365 administration and support experience
• Desktop imaging, software deployment, and endpoint configuration experience
• Experience supporting macOS devices in a business environment
• Experience utilizing Zendesk or similar ITSM/ticketing platforms
• Understanding of Active Directory, group policy, account administration, and endpoint security best practices
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
• Associate’s degree or higher in a relevant field (e.g., Information Technology, Computer Science)

Preferred Qualifications

• Experience with endpoint protection and vulnerability management solutions
• Experience supporting hybrid and remote workforce environments
• Familiarity with scripting or automation tools such as PowerShell
• Experience working within structured ITIL or service management environments

Desired Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified
• Azure Fundamentals or Azure Administrator Associate
• CompTIA A+
• CompTIA Network+
• CompTIA Security+

Skills

• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent written and verbal communication skills
• Demonstrated commitment to delivering exceptional customer service and end-user support
• Customer-focused mindset with strong interpersonal skills
• Ability to communicate technical concepts to non-technical users
• Strong organizational and time management skills
• Ability to manage multiple priorities and escalations effectively
• Self-motivated with the ability to work independently and collaboratively
• Strong attention to detail and commitment to operational excellence

Benefits

• 401k match: 100% of your contribution up to 10% of your gross income
• Up to 24 days off during your first year with an annual increase
• Stylish TCC logo attire provided
• Comprehensive medical, dental & vision insurance
• Group & supplemental life insurance policy options
• Healthcare reimbursement account & legal services insurance
• Career growth opportunities
• Industry education opportunities

Schedule

• Full-time onsite position
• Rotating weekly on-call schedule for after-hours support and incident response
• Occasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution

Work Environment

• Ability to lift and transport IT equipment including desktops, monitors, and related hardware as needed

About the Company

The Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building strong relationships with our residents, and creating environments that each resident can call home.

Our internal mission is PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES, while our external mission is PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.

We value collaboration, ongoing learning, and growth. We sponsor book clubs, training, mentorship, and have an internal learning program called Collier College. Our goal is to double in size within the coming decade, and we are committed to stability, long-term hold strategies, and providing exceptional customer experiences.

We are privately owned and have been in business since the 1970s, currently owning and managing over 12,000 apartment homes with over 1,000 new apartment home construction starts each year.