IT Support Specialist III
Kratos Defense and Security Solutions · Auburn Hills, MI · 1 mo ago
On-siteInformation TechnologyFull-time
About the role
An IT Support Specialist III is a senior technical support professional who handles complex end?user issues, advanced troubleshooting, and operational support for systems and applications. This role typically works with minimal supervision, serves as an escalation point for lower?tier support teams, and may lead small projects or initiatives to improve IT service delivery.
Responsibilities
- Provide advanced technical support for hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.
- Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment.
- Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests.
- Act as an escalation