IT Support Specialist II

About the role

We are looking actively partnering with an Austin-based client to identify an IT support specialist II. This contract opportunity is ideal for someone who thrives in a predominantly Mac-based environment, enjoys solving Level 2 support issues, and can create a smooth technology experience for both employees and leadership. The role will play a key part in endpoint support, collaboration tools, onboarding activities, and conference room technology while delivering effective, user-friendly assistance every day.

Responsibilities

• Deliver onsite Level 2 desktop and help desk support for employees, resolving day-to-day hardware, software, and access issues in a timely manner.
• Support a primarily Mac-based environment while also assisting with common endpoint and operating system troubleshooting needs across the business.
• Set up and maintain laptops, monitors, docking accessories, and other peripherals for new team members, existing staff, and employee departures.
• Administer and support workplace applications such as Slack, Zendesk, Zoom, and other cloud-based collaboration tools to keep teams productive.
• Maintain conference room and audio/visual technology, perform recurring room checks, and provide hands-on support for meetings and live events when needed.
• Offer high-touch technical assistance to executives and other priority users, ensuring a thorough and responsive support experience.
• Track, update, and resolve service requests through the ticketing system while monitoring support channels and communicating status clearly to users.
• Coordinate hardware repairs, equipment recovery, asset tracking, and responsible device disposal processes to maintain accurate inventory and lifecycle management.
• Create and improve documentation, self-service materials, and knowledge resources that help employees use technology more effectively.
• Participate in support coverage and after-hours or on-call activities as required to address maintenance or urgent technical issues.

Requirements

• Hands-on experience providing desktop or help desk support in an enterprise environment, including Level 2 troubleshooting responsibilities.
• Strong background supporting Apple devices and macOS in a workplace where Mac systems are the primary platform.
• Working knowledge of collaboration and service tools such as Zoom, Slack, Zendesk, and Google Workspace.
• Familiarity with service desk ticket management, user onboarding, hardware provisioning, and asset inventory practices.
• Experience supporting conference room, video conferencing, or audio/visual technology in an office setting.
• Understanding of endpoint support fundamentals, including basic troubleshooting for Windows 10 environments.
• Exposure to device management tools such as Jamf Pro is preferred.
• Excellent interpersonal communication skills with a personable approach to end-user support.

Benefits

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan
• Free online training

Schedule

Onsite 5 days a week in Austin, TX; must currently reside in the Austin area.