IT Support Specialist II

About the role

The IT Support Specialist II plays a key role in maintaining day-to-day IT operations by providing hands-on technical support to both corporate offices and remote employees. This position focuses on diagnosing and resolving hardware, software, and network issues while delivering a high level of customer service. As a more experienced team member, you’ll also serve as an escalation point, helping guide junior team members and contributing to larger IT initiatives and projects.

Responsibilities

• Deliver on-site and remote technical support for corporate offices and distributed teams
• Evaluate, prioritize, and resolve support tickets while maintaining clear communication with stakeholders
• Act as an escalation resource for IT Support Specialist I team members
• Diagnose and troubleshoot issues related to hardware, software, and network systems
• Manage multiple priorities, including ticket queues and walk-up support requests
• Lead and contribute to IT-related projects assigned by IT leadership
• Collaborate with System Administrators on broader IT initiatives and continuous improvements
• Maintain high standards of IT organization, cleanliness, and operational efficiency

Requirements

• 5+ years of end-user computing experience in an enterprise environment
• High School diploma or equivalent
• Hands-on experience providing technical support for laptop and desktop users
• Strong troubleshooting experience across hardware, software, and network systems
• Ability to work with minimal supervision
• Flexibility for after-hours and/or weekend support as needed

Skills

We’re looking for:

• Self-motivated professionals who can work independently with minimal supervision
• Strong multitaskers who thrive in a fast-paced, dynamic environment
• Customer-focused individuals who deliver exceptional support and service
• Effective communicators who can clearly explain technical issues to non-technical users
• Team players who are comfortable mentoring and supporting junior team members
• Problem-solvers who take initiative and approach challenges with a solutions-oriented mindset

Nice to Haves

• A+ certification
• Apple certifications or equivalent experience
• Experience with two-factor authentication tools
• Mobile Device Management (MDM) experience
• Intune and/or Autopilot experience
• Microsoft Office 365 (Outlook, Teams, etc.) experience
• VPN experience
• Remote support tools and troubleshooting experience

Benefits

• Comprehensive medical, dental, and vision coverage with a sizable portion of premiums covered by the company
• 401(K) retirement plan
• Company-paid life insurance policy
• Short and long-term disability coverage
• Growth opportunities with roughly 1,000 employees promoted year over year
• Tuition reimbursement for professional development
• Wellness program including self-guided coaching, cash incentives, and discounts on medical premiums
• Competitive pay
• In-house gym
• Paid time off, including wellness days, holidays, and vacation time (for both full-time and part-time roles)
• Smart-casual dress code
• Company celebrations and team-building activities

DriveTime Family of Brands is Great Place to Work Certified, with 90% of employees reporting they feel right at home here.