IT Support Specialist I

About the role

We are looking for a talented IT Support Engineer to join our exciting, fast-paced organization. The IT Support Engineer will provide first and second level IT support to our global employee base, focusing on onboarding/offboarding requests, incident/request management, hardware lifecycle, O365, and application support. This position supports end users in multiple time zones and is ideal for someone motivated to innovate, grow, and develop their technical competency.

Responsibilities

• Handle new hire requests, including building and imaging laptops, app deployment, and IT induction for all new starters.
• Support AV equipment and team rooms for onsite meetings and daily use.
• Troubleshoot and resolve incoming incidents/requests related to hardware, software, and access issues.
• Collaborate with a global team of support technicians.
• Create and review knowledge base articles to keep information up to date.
• Identify and recommend opportunities to automate processes where appropriate.
• Accurately track asset inventory and submit hardware orders for manager approval.

Requirements

• 1-3+ years on a team focused on end user support.
• 1-3+ years supporting enterprise environments (preferred).
• Experience supporting both Windows and Apple operating systems.
• Experience working with enterprise ITSM ticketing systems (e.g., JIRA, Service Now, Salesforce ITSC, or similar).
• Experience ordering equipment through established third-party vendors.
• Established and effective technical troubleshooting methods.
• Excellent written and verbal communication skills.
• Highly organized with the ability to operate in an autonomous environment.

Benefits

• Paid Parental Leave benefit programs.
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community.
• Ongoing dedication to Diversity & Inclusion initiatives, including D&I Council and Global Mentorship Program.
• Access to free mental health support.
• Flexible working arrangements.

About the company

Xplor Technologies powers the experiences at the heart of everyday life through modern vertical software, embedded payments, and AI-powered capabilities. We help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most. Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.

To be considered for employment, you must be legally authorized to work in the country you're applying for. Xplor does not sponsor visas at the time of hire or later.

Values and Life at Xplor

Our five core values guide us from how we hire and recognize team members to how we interact with customers daily:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

As an Xplorer, you will be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.