IT Support Specialist I

About the role

The Bonadio Group is seeking an IT Support Specialist in Dallas, Texas. The candidate will work closely with the IT team to provide timely, accurate, and friendly deskside and telephone technical support to Albany office users and the firm. The role requires continual learning of new technical and professional skills, working in a fast‑paced client‑service environment, and consistently satisfying users. This is an on‑site position.

Responsibilities

• Provide technical assistance for incoming requests to the ITS via ServiceNow ticketing system, phone, email, and walk‑up end users.
• Provide support for hardware and software issues over the phone and in‑person.
• Utilize call tracking software to track and manage work.
• Install, configure, and set up computers, peripherals, and equipment for users.
• Support for iPhones, iPads, Android devices and their associated operating systems.
• Manage and track computer inventory in monday.com.
• Maintain and support video conference meetings.
• Knowledgeable in installing and troubleshooting software and computer hardware such as monitors, docking stations, scanners, Adobe Pro, and browsers such as Google Chrome and MS‑Edge.
• Knowledge of Microsoft technologies, Microsoft 365, InTune, and Microsoft Windows 11.
• Other duties will be assigned based on abilities.

Requirements

• A minimum of an associate’s degree in information technology or equivalent.
• Help Desk Certification (ITIL, HDI) and/or help desk environment experience.
• Strong interpersonal skills with an ability to communicate clearly and effectively.
• Must be able to lift at least 50 pounds and have no limitations with mobility.
• Ability to start promptly at 8:00 a.m. CDT.

Schedule

This is a full‑time, in‑office, hourly position. Office hours are 8:00 a.m. CDT to 5:00 p.m. CDT Monday through Friday. Summer hours are 8:00 a.m. CDT to 5:00 p.m. CDT Monday through Thursday, and 8:00 a.m. CDT to 12:00 p.m. CDT on Friday. Additional hours may be required during tax season (September–November and February–April), with Saturdays worked from home from 8:00 a.m. CDT to 12:00 p.m. CDT. An equitable rotating on‑call schedule runs Monday–Friday from 5:00 p.m. CDT to 10:00 p.m. CDT and weekends from 8:00 a.m. CDT to 10:00 p.m. CDT.